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Analysing key indicators of website service quality using Kano and DANP hybrid model

Tabaeeian, Reihaneh Alsadat; Fahimi, Milad - In: International journal of process management and … 11 (2021) 6, pp. 791-807

Persistent link: https://www.econbiz.de/10012672163

Increasing accuracy of the Kano model : a case study

Madzík, Peter - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 387-409

Persistent link: https://www.econbiz.de/10011854065

Improving customer satisfaction in proactive service design : a Kano model approach

Wenninger, Annette; Rau, Daniel; Röglinger, Maximilian - In: Electronic markets : EM ; the international journal of … 32 (2022) 3, pp. 1399-1418

Persistent link: https://www.econbiz.de/10013463446

Assessment of logistics service quality using the Kano model in a logistics-triadic relationship

Sohn, Jea-Il; Woo, Su-Han; Kim, Taek-Won - In: The International Journal of Logistics Management 28 (2017) 2, pp. 680-698

Purpose The purpose of this paper is to evaluate logistics service quality using the Kano’s service quality model in … the logistics-triadic context. Design/methodology/approach This study undertakes a survey research in semiconductor … manufacturing equipment (SME) industry. Logistics service quality is categorized using Kano’s classification and a comparison is …

Persistent link: https://www.econbiz.de/10014781351

Identifying solutions for adding service value to international port logistics centers in Taiwan

Yang, Wen-shyan; Liang, Gin-shuh; Ding, Ji-feng - In: Maritime economics & logistics : a quarterly scientific … 15 (2013) 4, pp. 395-415

Persistent link: https://www.econbiz.de/10010198724

The impact of dependence and relationship commitment on logistics outsourcing : empirical evidence from Greater China

Huo, Baofeng; Liu, Chen; Kang, Mingu; Zhao, Xiande - In: International journal of physical distribution & … 45 (2015) 9/10, pp. 887-912

Persistent link: https://www.econbiz.de/10011380422

Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods

Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770

Persistent link: https://www.econbiz.de/10011578957

Quality risk assessment model for airline services concerning Taiwanese airlines

Hu, Kai-Chieh; Hsiao, Man-Wei - In: Journal of air transport management 53 (2016), pp. 177-185

Persistent link: https://www.econbiz.de/10011546508

Estimating the performance of the logistics services attributes influencing customer satisfaction in the field of refrigerated transport

Gajawska, Teresa; Grigoroudis, Evangelos - In: International journal of shipping and transport … 9 (2017) 5, pp. 540-561

Persistent link: https://www.econbiz.de/10011850057

Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets

Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17

well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using … this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results …

Persistent link: https://www.econbiz.de/10012661386