//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Influence of customer experien...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
82,943
Konsumentenverhalten
80,463
Relationship marketing
26,201
Beziehungsmarketing
25,527
Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Theorie
11,633
Theory
11,463
Tourismuswirtschaft
11,334
Tourism industry
11,333
Service quality
9,345
Dienstleistungsqualität
9,096
Tourismus
8,746
Tourism
8,584
Brand management
8,475
Markenführung
8,420
Brand image
7,262
Markenimage
7,207
Deutschland
6,981
Germany
6,584
Hotel industry
6,517
Hotellerie
6,428
USA
6,386
Social Web
6,179
Social web
6,176
Online-Handel
6,162
Online retailing
6,145
United States
6,093
Online-Marketing
5,529
Internet marketing
5,506
Electronic Commerce
5,032
E-commerce
4,859
Einzelhandel
4,768
Retail trade
4,708
Brand
4,517
Markenartikel
4,498
Marketingmanagement
4,177
Marketing management
4,146
Emotion
3,912
Werbewirkung
3,733
more ...
less ...
Online availability
All
Undetermined
47,105
Free
26,449
Type of publication
All
Article
90,523
Book / Working Paper
40,227
Journal
613
Other
48
Type of publication (narrower categories)
All
Article in journal
72,536
Aufsatz in Zeitschrift
72,536
Aufsatz im Buch
10,624
Book section
10,624
Graue Literatur
9,834
Non-commercial literature
9,834
Working Paper
7,650
Arbeitspapier
7,051
Hochschulschrift
4,300
research-article
4,205
Thesis
3,176
Collection of articles of several authors
2,349
Sammelwerk
2,349
Aufsatzsammlung
1,587
Case study
1,014
Fallstudie
1,014
Conference paper
795
Konferenzbeitrag
795
Konferenzschrift
745
Bibliografie enthalten
567
Bibliography included
567
Lehrbuch
565
Textbook
482
Amtsdruckschrift
465
Government document
465
Conference proceedings
397
Collection of articles written by one author
370
Sammlung
370
Dissertation u.a. Prüfungsschriften
364
Statistik
353
Article
314
conceptual-paper
314
Ratgeber
305
review-article
283
Guidebook
280
Statistics
269
Reprint
256
case-report
221
review
214
Handbook
180
more ...
less ...
Language
All
English
114,513
German
13,396
Undetermined
1,903
French
600
Polish
222
Spanish
221
Russian
199
Italian
188
Swedish
45
Croatian
44
Portuguese
41
Ukrainian
36
Danish
34
Norwegian
31
Romanian
31
Dutch
29
Lithuanian
25
Serbian
25
Hungarian
24
Czech
21
Finnish
18
Slovak
18
Slovenian
15
Bulgarian
11
Kazakh
8
Turkish
8
Indonesian
7
Malay (macrolanguage)
6
Modern Greek (1453-)
4
Korean
4
Multiple languages
4
Chinese
3
Arabic
2
Azerbaijani
2
Bosnian
2
Estonian
2
Hebrew
2
Icelandic
2
Latvian
2
Malayalam
2
more ...
less ...
Author
All
Han, Heesup
173
Homburg, Christian
169
Bruhn, Manfred
145
Mattila, Anna S.
141
Huber, Frank
138
Bauer, Hans H.
127
Herrmann, Andreas
123
Belk, Russell W.
118
Law, Chun Hung Roberts
115
Wiedmann, Klaus-Peter
110
Phau, Ian
109
Grunert, Klaus G.
103
Sheth, Jagdish N.
102
Jang, Soocheong
99
Kumar, V.
96
Grewal, Dhruv
93
Verhoef, Peter C.
90
Khare, Arpita
86
Gierl, Heribert
85
Lusk, Jayson L.
85
Usman, Osly
85
Foxall, Gordon R.
83
Loureiro, Sandra Maria Correia
83
Walsh, Gianfranco
83
Pechlaner, Harald
79
Spiller, Achim
79
Okumus, Fevzi
78
Dwivedi, Yogesh Kumar
77
Laroche, Michel
75
Woodside, Arch G.
74
Sharma, Piyush
72
Bagozzi, Richard P.
71
Vrontis, Demetris
71
Karatepe, Osman M.
70
Nayga, Rodolfo M.
70
Septianto, Felix
70
Thaichon, Park
70
Hollebeek, Linda D.
69
Agarwal, Sumit
68
Paul, Justin
68
more ...
less ...
Institution
All
National Bureau of Economic Research
552
Springer Fachmedien Wiesbaden
216
OECD
85
Verlag Dr. Kovač
53
IGI Global
51
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
51
Books on Demand GmbH <Norderstedt>
44
Österreichisches Institut für Wirtschaftsforschung
41
World Tourism Organization
40
De Gruyter Oldenbourg
39
American Marketing Association
38
Erich-Schmidt-Verlag
30
International Energy Agency
30
European Association of Agricultural Economists - EAAE
29
Information Resources Management Association
28
Université Paris-Dauphine (Paris IX)
28
Edward Elgar Publishing
26
Institut für Demoskopie Allensbach
26
Statistik Austria
23
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
22
World Bank
21
Deutschland / Statistisches Bundesamt
20
Nomos Verlagsgesellschaft
20
Springer International Publishing
19
Nordic Council of Ministers
18
Universität Mannheim
18
Friedrich-Schiller-Universität Jena
17
Peter Lang GmbH
16
Deutschland <Bundesrepublik> / Statistisches Bundesamt
15
Europäische Kommission
15
INSEAD
15
International Finance Corporation
15
RWTH Aachen
15
Erasmus Research Institute of Management
14
Haufe-Lexware GmbH & Co. KG
14
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
14
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
13
International Monetary Fund
13
Shaker Verlag
13
European Centre for the Development of Vocational Training
12
more ...
less ...
Published in...
All
Journal of business research : JBR
2,447
Journal of retailing and consumer services
2,131
International journal of hospitality management
1,876
Tourism management : research, policies, practice
1,204
International journal of consumer studies
778
International journal of contemporary hospitality management
774
Psychology & marketing
717
SpringerLink / Bücher
686
Journal of travel and tourism marketing
620
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
611
Tourism economics : the business and finance of tourism and recreation
598
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
Tourism management perspectives : TMP
583
European Journal of Marketing
559
NBER working paper series
549
The service industries journal
531
Industrial marketing management : the international journal for industrial and high-tech firms
513
Journal of hospitality marketing & management
487
Asia Pacific journal of marketing and logistics
467
Working paper / National Bureau of Economic Research, Inc.
460
Journal of Consumer Marketing
443
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
427
The journal of services marketing
420
European journal of marketing : EJM
411
Journal of the Academy of Marketing Science
408
The journal of product & brand management
408
NBER Working Paper
407
Journal of marketing research : JMR
398
Journal of Services Marketing
395
The journal of brand management : an international journal
390
Journal of marketing
389
Journal of marketing management : MM
388
Management science : journal of the Institute for Operations Research and the Management Sciences
383
Journal of retailing
382
Cogent business & management
375
Tourism analysis : an interdisciplinary tourism & hospitality journal
354
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
346
Marketing intelligence & planning
337
Journal of international consumer marketing
331
more ...
less ...
Source
All
ECONIS (ZBW)
120,874
Other ZBW resources
5,503
USB Cologne (EcoSocSci)
1,966
RePEc
1,617
EconStor
1,014
BASE
282
OLC EcoSci
94
USB Cologne (business full texts)
46
ArchiDok
15
more ...
less ...
Showing
1
-
10
of
131,411
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Enhancing customer experience in Canadian hotels
Jayawardena, Chandana
;
Sukhu, Anupama
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10010432158
Saved in:
2
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
3
The impact of implementing chatbot on customer visit intention : application for hotel management
Nguyen Thi Khanh Chi
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
2
,
pp. 148-165
Persistent link: https://www.econbiz.de/10014310264
Saved in:
4
Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Vogt, Christine
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
Saved in:
5
Fostering customer
loyalty
across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
6
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
7
The role of the online flower of service in enhancing guest
loyalty
via the mediating role of guest experience : a structural equation modelling approach
Ahmad, Alaeddin Mohammad Khalaf
;
Kakeesh, Dana
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012695449
Saved in:
8
The impact of tourist–robot interaction on tourist engagement in the hospitality industry : a mixed-method study
Fang, Shujie
;
Han, Xiaoyun
;
Chen, Shuping
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 246-266
Persistent link: https://www.econbiz.de/10014253110
Saved in:
9
Exploring the antecedents of hotel customer
loyalty
: a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
10
Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam
;
Pandey, Mrinalini
- In:
International journal of business innovation and research
20
(
2019
)
1
,
pp. 87-105
Persistent link: https://www.econbiz.de/10012144497
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->