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An exploration of consumers' r...
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Lancaster, Geoffrey
108
Ozuem, Wilson
74
Lancaster, Geoff
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Ray, Ranjan
40
Howell, Kerry E.
25
Reynolds, Paul
15
Massingham, Lester
14
Howell, Kerry
11
Ranfagni, Silvia
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Maitra, Pushkar
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Brierley, Gerry
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Rovai, Serena
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1
Understanding technologically-induced customer services in the Nigerian banking sector : the internet as a post-modern phenomenon
Ozuem, Wilson
;
Howell, Kerry E.
;
Lancaster, Geoffrey
- In:
International journal of information technology and …
15
(
2016
)
3
,
pp. 272-290
Persistent link: https://www.econbiz.de/10011719664
Saved in:
2
An exploration into the practice of online service failure and recovery strategies in the Balkans
Azemi, Yllka
;
Ozuem, Wilson
;
Howell, Kerry E.
; …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 420-431
Persistent link: https://www.econbiz.de/10011947466
Saved in:
3
The impact of digital books on marketing communications
Ozuem, Wilson
;
Howell, Kerry E.
;
Lancaster, Geoffrey
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 131-137
Persistent link: https://www.econbiz.de/10012114146
Saved in:
4
Building resistance to brand switching during disruptions in a competitive market
Appiah, Dominic
;
Howell, Kerry E.
;
Ozuem, Wilson
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 249-257
Persistent link: https://www.econbiz.de/10012114158
Saved in:
5
Developing technologically induced environments : the case of the Nigerian banking sector
Ozuem, Wilson
;
Howell, Kerry E.
;
Lancaster, Geoffrey
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 50-61
Persistent link: https://www.econbiz.de/10011888500
Saved in:
6
Consumption and communication perspectives of IT in a developing economy
Ozuem, Wilson
;
Howell, Kerry E.
;
Lancaster, Geoffrey
- In:
Technology analysis & strategic management
31
(
2019
)
8
,
pp. 929-942
Persistent link: https://www.econbiz.de/10012208648
Saved in:
7
Recovery strategies in on-line service failure
Ozuem, Wilson
;
Lancaster, Geoffrey
- In:
Marketing in the cyber era : strategies and emerging trends
,
(pp. 143-159)
.
2014
Persistent link: https://www.econbiz.de/10010241431
Saved in:
8
In search of balance between talent management and employee engagement in human resource management
Ozuem, Wilson
;
Lancaster, Geoffrey
;
Sharma, Harshika
- In:
Strategic labor relations management in modern organizations
,
(pp. 49-75)
.
2016
Persistent link: https://www.econbiz.de/10011484802
Saved in:
9
Exploring the locus of internal marketing
Ozuem, Wilson
;
Limb, Natalie
;
Lancaster, Geoffrey
- In:
Journal of strategic marketing
26
(
2018
)
4
,
pp. 356-372
Persistent link: https://www.econbiz.de/10011903323
Saved in:
10
Subconscious marketing communication techniques and legal implications
Brierley, Gerry
;
Ozuem, Wilson
;
Lancaster, Geoffrey
- In:
Journal of decision systems
29
(
2020
)
2
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012256333
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