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Analysis of e-service quality...
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Service quality
21,654
Dienstleistungsqualität
20,903
Multi-criteria analysis
7,290
Multikriterielle Entscheidungsanalyse
7,249
Customer satisfaction
6,451
Kundenzufriedenheit
6,265
Consumer behaviour
4,498
Konsumentenverhalten
4,453
Relationship marketing
4,030
Beziehungsmarketing
4,018
Theorie
3,614
Theory
3,573
AHP-Verfahren
2,951
AHP approach
2,943
Qualitätsmanagement
2,808
Quality management
2,768
Wirtschaftsprüfung
2,494
Financial audit
2,488
E-Government
2,349
E-government
2,187
Krankenhaus
1,894
Hospital
1,882
Fuzzy sets
1,837
Fuzzy-Set-Theorie
1,836
USA
1,763
United States
1,738
Health care
1,640
Mathematische Optimierung
1,627
Mathematical programming
1,626
Gesundheitsversorgung
1,609
Deutschland
1,531
Germany
1,443
Gesundheitswesen
1,318
Health care system
1,299
Supply chain
1,264
Lieferkette
1,258
Product quality
1,239
Produktqualität
1,228
Entscheidung
1,199
service quality
1,192
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Undetermined
13,271
Free
7,400
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Article
26,315
Book / Working Paper
8,579
Journal
45
Other
12
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21,867
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21,867
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2,306
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2,220
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1,850
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1,680
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805
research-article
792
Thesis
618
Collection of articles of several authors
458
Sammelwerk
458
Case study
338
Fallstudie
338
Conference paper
271
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271
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262
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198
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172
Amtsdruckschrift
135
Government document
135
Conference proceedings
109
Bibliografie enthalten
80
Bibliography included
80
Collection of articles written by one author
71
Sammlung
71
case-report
62
Forschungsbericht
43
review-article
41
conceptual-paper
36
Dissertation u.a. Prüfungsschriften
32
Lehrbuch
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English
31,443
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2,326
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985
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68
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50
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30
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19
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7
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7
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6
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4
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4
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4
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Author
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Zopounidis, Constantin
82
Siciliani, Luigi
76
Figueira, José Rui
73
Greco, Salvatore
68
Propper, Carol
53
Straume, Odd Rune
52
Zavadskas, Edmundas Kazimieras
50
Bruhn, Manfred
49
Prybutok, Victor R.
46
Hanushek, Eric Alan
45
Ishizaka, Alessio
45
Doumpos, Michael
43
Rivkin, Steven G.
43
Han, Heesup
42
Mattila, Anna S.
40
Nijkamp, Peter
40
Shahin, Arash
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Ehrgott, Matthias
34
Kadziński, Miłosz
34
Liao, Huchang
34
Słowiński, Roman
34
Mahapatra, Siba Sankar
33
Prentice, Catherine
33
Xu, Zeshui
32
Miettinen, Kaisa
31
Tavana, Madjid
31
Almeida, Adiel Teixeira de
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Saaty, Thomas L.
29
Wallenius, Jyrki
29
Corrente, Salvatore
28
Ferreira, Fernando Alberto Freitas
28
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
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Institution
All
National Bureau of Economic Research
180
OECD
160
IGI Global
74
Springer Fachmedien Wiesbaden
39
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
36
World Bank
30
International Monetary Fund (IMF)
26
International Monetary Fund
24
Economics Research, World Bank Group
23
World Bank Group
19
Nomos Verlagsgesellschaft
18
Hochschulrektorenkonferenz
17
Europäische Kommission
16
HAL
16
Organisation for Economic Co-operation and Development
13
Inter-American Development Bank
12
Verlag Dr. Kovač
12
VDI-VDE Innovation + Technik GmbH / Institut für Innovation und Technik
8
EconWPA
7
Shaker Verlag
6
Springer-Verlag GmbH
6
Taylor and Francis.
6
Vereinte Nationen / Department of Economic and Social Affairs
6
Eric Cuvillier <Firma>
5
European Centre for the Development of Vocational Training
5
Europäische Kommission / Gemeinsame Forschungsstelle
5
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
5
OECD / International Transport Forum
5
Tinbergen Instituut
5
Edward Elgar Publishing
4
Erasmus Research Institute of Management
4
Europäische Kommission / Generaldirektion Informatik / Interoperability Unit
4
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
Friedrich-Schiller-Universität Jena
4
Hochschulkolleg E-Government <Stuttgart>
4
International Federation for Information Processing
4
Logos Verlag Berlin
4
Springer International Publishing
4
Tech4i2 Ltd.
4
ToKnowPress
4
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Published in...
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European journal of operational research : EJOR
622
International journal of hospitality management
432
International journal of production research
374
Journal of retailing and consumer services
335
The service industries journal
303
Journal of business research : JBR
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
218
The journal of services marketing
210
Omega : the international journal of management science
209
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of productivity and quality management : IJPQM
194
International journal of services and operations management
188
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
179
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
159
Services marketing quarterly
143
SpringerLink / Bücher
140
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
139
Tourism management : research, policies, practice
138
Journal of travel and tourism marketing
132
Journal of Services Marketing
131
Journal of the Operational Research Society
130
Socio-economic planning sciences : the international journal of public sector decision-making
124
Cogent business & management
119
International journal of business information systems : IJBIS
119
International journal of quality and service sciences
114
Service business
113
Health care management review : HCM review
107
Journal of service research : JSR
103
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
99
Group decision and negotiation
98
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Source
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ECONIS (ZBW)
32,206
Other ZBW resources
1,107
RePEc
1,030
EconStor
385
USB Cologne (EcoSocSci)
124
BASE
75
OLC EcoSci
23
ArchiDok
1
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111
Developing a qualitative model of productivity for service companies using fuzzy analytic hierarchy process : a case study
Motlagh, Milad Akhlaghi
;
Valmohammadi, Changiz
;
Modiri, …
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 126-147
Persistent link: https://www.econbiz.de/10012178505
Saved in:
112
Public service quality evaluation with SERVQUAL and
AHP
-TOPSIS : a case of Philippine government agencies
Ocampo, Lanndon
;
Alinsub, Jovir
;
Casul, Ruselle Anne
; …
- In:
Socio-economic planning sciences : the international …
68
(
2019
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012146279
Saved in:
113
Exploring service quality of low-cost airlines in Europe : an integrated MCDM approach
Bakır, Mahmut
;
Akan, Şahap
;
Durmaz, Emrah
- In:
Economics and business review
5/19
(
2019
)
2
,
pp. 109-130
Persistent link: https://www.econbiz.de/10012158905
Saved in:
114
Measuring healthcare service quality from patients' perspective : using Fuzzy
AHP
application
Singh, Ajwinder
;
Prasher, Ajay
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012199757
Saved in:
115
Quality assessment framework for mobile health systems
Naghizadeh, Mohammad
;
Movahhed, Mahsima Kazemi
;
Jedari, …
- In:
International journal of e-business research : an …
13
(
2017
)
3
,
pp. 71-85
Persistent link: https://www.econbiz.de/10011729771
Saved in:
116
A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria
Keshavarz Ghorabaee, Mehdi
;
Amiri, Maghsoud
;
Zavadskas, …
- In:
Journal of air transport management
63
(
2017
),
pp. 45-60
Persistent link: https://www.econbiz.de/10011740183
Saved in:
117
An integrated fuzzy Delphi-
AHP
-TOPSIS with an application to logistics service quality evaluation using a multistakeholder multiperspective approach
Awasthi, Anjali
;
Mukthar, Hassan
- In:
Fuzzy analytic hierarchy process
,
(pp. 161-179)
.
2018
Persistent link: https://www.econbiz.de/10011744351
Saved in:
118
Prioritizing the service failures of package delivery business : an analytical hierarchy process analysis
Ghatak, Ranjit Roy
;
Pal, Shyamsunder
- In:
The IUP journal of supply chain management : IJSCM
13
(
2016
)
4
,
pp. 27-52
Persistent link: https://www.econbiz.de/10011635549
Saved in:
119
Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
International journal of services and operations management
25
(
2016
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10011636414
Saved in:
120
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
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