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Restorative servicescapes in health care : examining the influence of hotel-like attributes on patient well-being
Mody, Makarand Amrish; Suess, Courtney; Dogru, Tarik - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 19-39
Persistent link: https://www.econbiz.de/10012158108
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The w-HEALTHQUAL : a measurement scale for analyzing patients' satisfaction with primary healthcare
Godoy Caballero, Ana Luisa; Murillo Zamorano, Luis Regino - In: Global campaigning initiatives for socio-economic …, (pp. 108-127). 2019
Persistent link: https://www.econbiz.de/10012112355
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Translating satisfaction determination from health care to the automotive industry
Meinzer, Stefan; Prenninger, Johann; Vesel, Patrick; … - In: Service business 10 (2016) 4, pp. 651-685
Persistent link: https://www.econbiz.de/10011722415
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Antecedents to behavioural intentions in medical tourism
Anish, M. N.; Dhanish, P. B.; Sridharan, R. - In: International journal of management and decision making … 15 (2016) 3/4, pp. 308-335
Persistent link: https://www.econbiz.de/10011684775
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Key factors influencing patient loyalty
Lan, Yu-Li; Hung, Jia-Yi; Chen, Chien-Chih; Yao, Cheng-Wen - In: International journal of electronic customer … 10 (2016) 2/4, pp. 89-102
Persistent link: https://www.econbiz.de/10011687994
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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The effect of fQ model on patient's satisfaction in military hospitals in Jordan
Ajarmah, Balqees Salem; Hashem, Tareq N.; Swies, Rateb Jalil - In: International journal of productivity and quality … 20 (2017) 3, pp. 273-290
Persistent link: https://www.econbiz.de/10011751072
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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala
Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of …
Persistent link: https://www.econbiz.de/10011709598
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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia; Guglielmetti Mugion, Roberta; … - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
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Does trust of patients in their physician predict loyalty to the health care insurer? : the Israeli case study
Gabay, Gillie - In: Health marketing quarterly 33 (2016) 2, pp. 149-162
Persistent link: https://www.econbiz.de/10011517969