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Assessment of patient satisfaction in tertiary care public hospitals
Mukherjee, Debarshi; Saha, Mahasweta; Chatterjee, Rajesh; … - In: International journal of business innovation and … 30 (2023) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10014293932
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Distinct enough? : a national examination of Catholic hospital affiliation and patient perceptions of care
Kutney-Lee, Ann; Melendez-Torres, G. J.; McHugh, Matthew D. - In: Health care management review : HCM review 39 (2014) 2, pp. 134-144
Persistent link: https://www.econbiz.de/10010356235
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Toward hospitable healthcare
Yesawich, Peter C.; Shoemaker, Stowe - In: International journal of hospitality management 112 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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Correlation between attributes concerning social media marketing and private healthcare sector
Sharma, Vaishali; Gupta, Mahima - In: Manthan : journal of commerce and management 6 (2019) 1, pp. 1-15
Persistent link: https://www.econbiz.de/10012139469
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An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep; Bera, Sasadhar; Chakraborty, Shibashish - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
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Six Sigma applied to reduce patients' waiting time in a cancer pharmacy
Arafeh, Mazen; Barghash, Mahmoud A.; Sallam, Eman; … - In: International journal of six sigma and competitive … 8 (2013/14) 2, pp. 105-124
Persistent link: https://www.econbiz.de/10010490561
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala
Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72
Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … results of this study can be used as a source of feedback to hospital management, meaning that they can essentially lead to … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services …
Persistent link: https://www.econbiz.de/10011709598