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Service quality, customer satisfaction and loyalty in automobile repair services sector
Izogo, Ernest Emeka; Ogba, Ike-Elechi - In: International journal of quality & reliability management 32 (2015) 3, pp. 250-269
Persistent link: https://www.econbiz.de/10010531022
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Bridging sales and service quality functions in retailing high-technology consumer products
Rajagopal - In: International journal of services and operations management 7 (2010) 2, pp. 177-199
Persistent link: https://www.econbiz.de/10008662894
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Satisfaction in the context of customer co-production : a behavioral involvement perspective
Hunt, David M.; Geiger-Oneto, Stephanie; Varca, Philip E. - In: Journal of consumer behaviour : an international … 11 (2012) 5, pp. 347-356
Persistent link: https://www.econbiz.de/10009668450
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Kommunikationsqualität in persönlichen Kundenbeziehungen : Konzeptualisierung und empirische Prüfung
Frommeyer, Astrid - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003007555
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Bedingungen und Folgen der Kundenorientierung im persönlichen Verkauf
Horsmann, Claes - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003042102
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Kommunikationsqualität in persönlichen Kundenbeziehungen : Konzeptualisierung und empirische Prüfung
Frommeyer, Astrid - 2005
Größen, wie z.B. Kommunikationszufriedenheit, Vertrauen, Kundenzufriedenheit und Kundenbindung analysiert. Als Basis der …
Persistent link: https://www.econbiz.de/10014017330
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Relationship marketing in customer loyalty of commercial galleries in times of COVID-19
Cano, Luz; Castro, Djanira; Vicente-Ramos, Wagner - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 22 (2021) 2, pp. 426-435
The main objective of the study is to determine the level of dependence between relationship marketing and the level of customer loyalty to the brand. The study was conducted through a quantitative approach using the CAWI method. Relationships were determined by several factors. The loyalty...
Persistent link: https://www.econbiz.de/10012888387
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The influence of external and internal factors of consumer behaviour on customer satisfaction and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia
Rushadi - In: International journal of markets and business systems 2 (2016) 4, pp. 309-334
Persistent link: https://www.econbiz.de/10011716080