//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effects of distributive, p...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,205
Beziehungsmarketing
25,531
Customer satisfaction
15,451
Kundenzufriedenheit
13,867
Consumer behaviour
13,178
Konsumentenverhalten
12,990
Gerechtigkeit
8,831
Justice
8,564
Service quality
7,991
Telekommunikation
7,854
Dienstleistungsqualität
7,797
Telecommunications
7,216
Mobilkommunikation
6,978
Mobile communications
6,938
Theorie
6,831
Theory
6,700
Deutschland
5,154
Germany
4,820
Tunesien
4,398
USA
3,575
Tunisia
3,533
United States
3,397
Verteilungsgerechtigkeit
2,907
Brand management
2,885
Markenführung
2,872
Telecommunications industry
2,775
Telekommunikationssektor
2,719
Mobiltelefon
2,717
Mobile phone
2,709
Electronic Commerce
2,616
Social Web
2,564
Social web
2,563
Lieferantenmanagement
2,480
Supplier relationship management
2,479
Distributive justice
2,478
E-commerce
2,405
Welt
2,326
World
2,286
Brand image
2,245
Markenimage
2,232
more ...
less ...
Online availability
All
Undetermined
21,416
Free
14,933
Type of publication
All
Article
46,873
Book / Working Paper
26,195
Journal
420
Other
40
Type of publication (narrower categories)
All
Article in journal
34,492
Aufsatz in Zeitschrift
34,492
Aufsatz im Buch
6,805
Book section
6,805
Graue Literatur
6,787
Non-commercial literature
6,787
Working Paper
5,184
Arbeitspapier
4,595
Hochschulschrift
2,785
Thesis
2,165
research-article
1,950
Collection of articles of several authors
1,594
Sammelwerk
1,594
Aufsatzsammlung
882
Case study
877
Fallstudie
877
Konferenzschrift
679
Amtsdruckschrift
656
Government document
656
Conference paper
477
Konferenzbeitrag
477
Bibliografie enthalten
435
Bibliography included
435
Conference proceedings
422
Article
260
Ratgeber
256
Dissertation u.a. Prüfungsschriften
239
Guidebook
234
Statistik
213
case-report
197
Lehrbuch
179
conceptual-paper
178
Statistics
172
review-article
167
Collection of articles written by one author
161
Sammlung
161
Textbook
154
Handbook
134
Handbuch
134
Forschungsbericht
127
more ...
less ...
Language
All
English
58,391
German
10,445
Undetermined
3,110
French
1,084
Spanish
242
Italian
153
Russian
70
Polish
54
Portuguese
53
Dutch
36
Swedish
23
Arabic
21
Hungarian
18
Danish
15
Romanian
15
Lithuanian
14
Czech
11
Norwegian
8
Croatian
7
Serbian
6
Finnish
5
Armenian
5
Slovenian
5
Indonesian
4
Malay (macrolanguage)
4
Azerbaijani
3
Slovak
3
Ukrainian
3
Bosnian
2
Valencian
2
Irish
2
Turkish
2
Uzbek
2
Afrikaans
1
Bulgarian
1
Hebrew
1
Kalaallisut
1
Kazakh
1
Latvian
1
Multiple languages
1
more ...
less ...
Author
All
Press, World Trade
174
Homburg, Christian
141
Bruhn, Manfred
128
Güth, Werner
122
Fehr, Ernst
115
Haucap, Justus
94
Asongu, Simplice
93
Han, Heesup
92
Tungodden, Bertil
90
Kumar, V.
88
Huber, Frank
81
Cappelen, Alexander W.
79
Sutherland, Ewan
74
Bauer, Hans H.
70
Verhoef, Peter C.
66
Sutter, Matthias
63
Mattila, Anna S.
62
Herrmann, Andreas
61
Gerpott, Torsten J.
59
Knieps, Günter
58
Fleurbaey, Marc
57
Valletti, Tommaso M.
57
Svensson, Göran
56
Madden, Gary
55
Stauss, Bernd
54
Hollebeek, Linda D.
53
Mittal, Vikas
52
Kruse, Jörn
50
Reichwald, Ralf
50
Roemer, John E.
50
Aksoy, Lerzan
49
Gil Saura, Irene
49
Piller, Frank T.
48
Schmidt, Klaus M.
48
Falk, Armin
47
Krafft, Manfred
47
Liebig, Stefan
47
Matzler, Kurt
44
Wiedmann, Klaus-Peter
44
Grewal, Dhruv
42
more ...
less ...
Institution
All
OECD
140
IGI Global
122
National Bureau of Economic Research
113
Springer Fachmedien Wiesbaden
102
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
102
Europäische Kommission
64
World Bank
48
Université Paris-Dauphine (Paris IX)
47
Organisation for Economic Co-operation and Development
42
International Monetary Fund
36
International Telecommunications Society
32
Edward Elgar Publishing
30
World Bank Group
27
eSocialSciences
27
HAL
26
Internationale Fernmelde-Union
22
Monopolkommission
21
Nomos Verlagsgesellschaft
21
Verlag Dr. Kovač
21
Books on Demand GmbH <Norderstedt>
20
Internationales Arbeitsamt
20
Weltbank
18
Internationaler Währungsfonds
17
International Labour Organization (ILO), United Nations
16
Devlet İstatistik Enstitüsü
14
Münchner Kreis
14
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
14
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
13
European Association of Agricultural Economists - EAAE
13
EconWPA
12
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
12
FAO / Expanded Technical Assistance Program
12
Institute for the Study of Labor (IZA)
12
International Monetary Fund (IMF)
12
International Telecommunications Society (ITS)
12
Bank al-Markazī al-Tūnisī
11
Erasmus Research Institute of Management
11
World Institute for Development Economic Research (UNU/WIDER), United Nations University
11
American Marketing Association
10
Bundesstelle für Außenhandelsinformation <Köln>
10
more ...
less ...
Published in...
All
Journal of business research : JBR
909
Journal of retailing and consumer services
819
Telecommunications policy : the international journal of digital economy, data sciences and new media
674
International journal of hospitality management
537
Industrial marketing management : the international journal for industrial and high-tech firms
467
SpringerLink / Bücher
411
The journal of services marketing
318
The service industries journal
309
Journal of Services Marketing
266
Tourism management : research, policies, practice
263
Journal of travel and tourism marketing
236
International journal of contemporary hospitality management
229
Technological forecasting & social change : an international journal
225
The journal of business & industrial marketing
221
Journal of the Academy of Marketing Science
219
Journal of hospitality marketing & management
217
European Journal of Marketing
212
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
211
Journal of strategic marketing
209
Journal of business ethics : JOBE
201
Cogent business & management
194
International Journal of Bank Marketing
175
International journal of electronic customer relationship management : IJECRM
175
CESifo working papers
173
Psychology & marketing
171
Asia Pacific journal of marketing and logistics
169
Journal of marketing
168
International journal of business information systems : IJBIS
166
Journal of service research : JSR
163
Revue tunisienne des sciences sociales : publ. du Centre d'Etudes et de Recherches Economiques et Sociales, Université de Tunis
162
Services marketing quarterly
159
Information economics and policy : IEP
156
Discussion paper series / IZA
155
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
155
Journal of Business & Industrial Marketing
146
European journal of marketing : EJM
145
Journal of retailing
144
Service business
144
Journal of service management
143
Gabler Edition Wissenschaft
139
more ...
less ...
Source
All
ECONIS (ZBW)
66,072
Other ZBW resources
2,827
RePEc
2,085
USB Cologne (EcoSocSci)
1,263
EconStor
945
BASE
195
USB Cologne (business full texts)
71
OLC EcoSci
39
ArchiDok
31
more ...
less ...
Showing
1
-
10
of
73,528
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
How trust mediate the effects of perceived
justice
on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
3
A three-dimensional approach to customer
retention
in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
4
Estimation of customer
retention
for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
5
Mobile phone customer
retention
strategies and Chinese e-commerce
Peng, Jianping
;
Quan, Jing
;
Zhang, Shaoling
- In:
Electronic commerce research and applications
12
(
2013
)
5
,
pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
Saved in:
6
An adaptive nonlinear approach for estimation for consumer satisfaction and loyalty in mobile phone sector of India
Rahul, T.
;
Majhi, Ritanjali
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 570-580
Persistent link: https://www.econbiz.de/10010388524
Saved in:
7
The influence of satisfaction on customer
retention
in mobile phone market
Ruiz Díaz, Gonzalo
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 75-85
Persistent link: https://www.econbiz.de/10011697888
Saved in:
8
Preventing customer churn in the mobile telecommunication industry : is mobile money usage the missing link?
Yeboah-Asiamah, Eric
;
Narteh, Bedman
;
Mahmoud, Mahmoud …
- In:
Journal of African business
19
(
2018
)
2
,
pp. 174-194
Persistent link: https://www.econbiz.de/10011930384
Saved in:
9
Consumer complaint behaviour in telecommunications : the case of mobile phone users in Spain
Garín-Muñoz, Teresa
;
Pérez Amaral, Teodosio
;
Gijón, …
- In:
Telecommunications policy : the international journal …
40
(
2016
)
8
,
pp. 804-820
Persistent link: https://www.econbiz.de/10011621585
Saved in:
10
Do reductions in switching barriers in the US mobile service industry affect contract and no-contract customers differently?
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
International journal of technology marketing : IJTMkt
14
(
2020
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012179157
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->