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An analysis of the antecedents of loyalty and the moderating role of customer demographics in an emerging mobile phone industry

Qayyum, Abdul; Khang, Do Ba; Krairit, Donyaprueth - In: International journal of emerging markets 8 (2013) 4, pp. 373-391

Persistent link: https://www.econbiz.de/10010364234

Factors affecting Jordanian consumer loyalty toward cellular phone brand

Al-Hawary, Sulieman Ibraheem Shelash; Harahsheh, Sara … - In: International journal of economics and business research 7 (2014) 3, pp. 349-375

Persistent link: https://www.econbiz.de/10010409321

Consumer complaint behavior in telecommunications : the case of mobile phone users in Spain

Garín-Muñoz, Teresa; Gijón, Covadonga; Pérez … - 2014

This work analyzes the post-purchase behavior of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behavior (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations explaining the...

Persistent link: https://www.econbiz.de/10010395245

The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan

Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 13 (2021) 2, pp. 146-165

Persistent link: https://www.econbiz.de/10012939797

Product attributes based on customer's perception and their effect on customer satisfaction : the Kano analysis of mobile brands

Choudhury, D. K.; Gulati, Uma - In: Decision : official journal of Indian Institute of … 47 (2020) 1, pp. 49-60

Persistent link: https://www.econbiz.de/10012419166

M-commerce : the nexus between mobile shopping service quality and loyalty

Omar, Suha; Mohsen, Kholoud; Tsimonis, Georgios; … - In: Journal of retailing and consumer services 60 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012502686

Mobile phone banking: a comparative analysis of e-service quality and customer loyalty of banking applications and Unstructured Supplementary Service Data services

Chigori, Darlington; Viljoen, Kim; Ford, Mari; … - In: Journal of economic and financial sciences : JEF 13 (2020) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10012321232

Antecedents of brand hate : mediating role of customer dissatisfaction and moderating role of narcissism

Ali, Shoukat; Attiq, Saman; Talib, Nadeem - In: Pakistan journal of commerce and social sciences 14 (2020) 3, pp. 603-628

subscribers in Pakistan. Data analysis is conducted using partial least squire structural equation modelling PLS SEM with Smart …

Persistent link: https://www.econbiz.de/10012292565

Determinants and effects of mobile service customization : an empirical study of A2P SMS adoption

Boonlert Watjatrakul - In: International journal of information systems in the … 10 (2018) 4, pp. 73-87

Persistent link: https://www.econbiz.de/10011938753

Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment

Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152

Persistent link: https://www.econbiz.de/10011975268