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Improving customer service : a...
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Lieferantenmanagement
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17,478
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7,539
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7,055
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5,817
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4,610
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4,597
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3,880
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3,866
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3,457
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3,105
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3,064
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2,977
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Güth, Werner
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51
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50
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46
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44
Wagner, Stephan M.
44
Falk, Armin
42
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41
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41
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37
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36
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36
Bohnet, Iris
35
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34
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33
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33
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33
Berggren, Niclas
32
Cheng, T. C. E.
32
Nooteboom, Bart
32
Zingales, Luigi
32
Barney, Jay B.
31
Huo, Baofeng
29
Choi, Thomas Y.
28
Eßig, Michael
28
Kosfeld, Michael
28
Roth, Felix
28
Woodside, Arch G.
28
Porter, Michael E.
27
Usman, Osly
27
Zhao, Xiande
27
Bruhn, Manfred
26
Cahuc, Pierre
26
Henneberg, Stephan
26
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26
Schupp, Jürgen
26
Siddiqui, Danish Ahmed
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Max-Planck-Institut für Ökonomik <Jena> / Abteilung Strategische Interaktion
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Nomos Verlagsgesellschaft
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Bundesverband Materialwirtschaft, Einkauf und Logistik
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Industrial marketing management : the international journal for industrial and high-tech firms
933
Journal of business research : JBR
594
International journal of production economics
499
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371
International journal of production research
335
SpringerLink / Bücher
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International journal of hospitality management
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Journal of business ethics : JOBE
148
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NBER working paper series
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The journal of services marketing
119
The service industries journal
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International journal of procurement management
114
Journal of operations management
109
Working paper
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NBER Working Paper
105
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
103
Transportation research / E : an international journal
102
Europäische Hochschulschriften / 5
101
Production and operations management : an international journal of the Production and Operations Management Society
97
Technological forecasting & social change : an international journal
97
Journal of the Academy of Marketing Science
95
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
94
Strategic management journal
94
Supply chain management : an international journal
94
Strategic Direction
93
The international journal of logistics management
92
Cogent business & management
91
IZA Discussion Paper
91
International journal of logistics systems and management
91
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ECONIS (ZBW)
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RePEc
938
USB Cologne (EcoSocSci)
783
EconStor
500
BASE
113
USB Cologne (business full texts)
69
OLC EcoSci
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91
Investigating relationships between supply chain capabilities, competitive advantage, and business performance : a comparative study between Thai and Vietnamese food industries
Chiadamrong, Navee
;
Tham, Tran Thi
- In:
International journal of information systems and supply …
9
(
2016
)
4
,
pp. 58-81
Persistent link: https://www.econbiz.de/10011593160
Saved in:
92
Pie sharing and pie expansion in buyer-supplier new product development partnerships
Wölfel, Joachim
;
Grosse-Ruyken, Pan Theo
- In:
International journal of automotive technology and …
20
(
2020
)
1
,
pp. 25-49
Persistent link: https://www.econbiz.de/10012176959
Saved in:
93
Delhivery : fulfilling e-commerce delivery
Parameswar, Nakul
;
Dhir, Sanjay
- In:
Asian journal of management cases
19
(
2022
)
2
,
pp. 93-105
Persistent link: https://www.econbiz.de/10013387317
Saved in:
94
Supply chain involvement in engagement : verification of marketing and operational collaboration
Sarkum, Sumitro
;
Pramuka, B. A.
;
Suroso, Agus
;
Suliyanto, S.
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
3
,
pp. 1327-1347
Persistent link: https://www.econbiz.de/10012211137
Saved in:
95
Electronic customer care (ECC) : IT in der Anbieter-Kunden-Beziehung
Muther, Andreas
-
1998
Persistent link: https://www.econbiz.de/10000674496
Saved in:
96
Selektion von Informationen über Kundenzufriedenheit
Platzek, Thomas
-
1998
Persistent link: https://www.econbiz.de/10000676167
Saved in:
97
Das neue Hardselling : Verkaufen heißt verkaufen ; so kommen Sie zum Abschluss
Limbeck, Martin
-
2009
-
3., erg. Aufl.
Persistent link: https://www.econbiz.de/10003744442
Saved in:
98
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
99
Proactive postsales service : when and why does it pay off?
Challagalla, Goutam
;
Venkatesh, R.
;
Kohli, Ajay Kumar
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 70-87
Persistent link: https://www.econbiz.de/10003820607
Saved in:
100
Verkaufsgesprächsführung
Birker, Klaus
- In:
B2B-Handbuch Operations Management : Industriegüter …
,
(pp. 257-281)
.
2009
Persistent link: https://www.econbiz.de/10003822721
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