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Improving customer service : a...
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28
Eßig, Michael
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Roth, Felix
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Woodside, Arch G.
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27
Usman, Osly
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Zhao, Xiande
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Bruhn, Manfred
26
Cahuc, Pierre
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Strategic Direction
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121
Mass customizing spare parts support services based on response time with inventory pooling strategies
Mo, Daniel Y.
;
Zeng, Mingzhe
;
Wang, Yue
- In:
IEEE transactions on engineering management : EM
63
(
2016
)
3
,
pp. 305-315
Persistent link: https://www.econbiz.de/10011533050
Saved in:
122
Who should handle retail? : vertical contracts, customer service, and social welfare in a Chinese mobile phone market
Li, Jia
;
Moul, Charles C.
- In:
International journal of industrial organization
39
(
2015
),
pp. 29-43
Persistent link: https://www.econbiz.de/10011486175
Saved in:
123
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
124
The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina
;
Lai, Kee-hung
;
Cheng, T. C. E.
;
Lun, …
- In:
International journal of production economics
159
(
2015
),
pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
Saved in:
125
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
126
Service recovery: a method for assessing performance
Battaglia, Daniel
;
Borchardt, Miriam
;
Sellitto, Afonso
; …
- In:
Business process management journal
18
(
2012
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10009684773
Saved in:
127
Verhaltenswissenschaftliche Analyse des Händlereinflusses auf die Produktkrisenbewältigung : ein Vergleich direkter und indirekter Effekte
Grunwald, Guido
-
2008
Persistent link: https://www.econbiz.de/10003722980
Saved in:
128
Die Rolle von Händlern bei der Produktkrisenbewältigung : Diskussion empirischer Befunde
Standop, Dirk
;
Grunwald, Guido
-
2008
Persistent link: https://www.econbiz.de/10003722984
Saved in:
129
Brand erosion and product harm crises : the moderating role of intermediaries
Standop, Dirk
;
Grunwald, Guido
-
2008
Persistent link: https://www.econbiz.de/10003722985
Saved in:
130
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
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