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Examining the antecedents of trust and rapport in services : discovering new interrelationships
Macintosh, Gerrard - In: Journal of retailing and consumer services 16 (2009) 4, pp. 298-305
Persistent link: https://www.econbiz.de/10003864559
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Can I trust you? : an exploration of the role of trust in hospitality service settings
Lovell, Genevieve - In: Tourism and hospitality planning & development 6 (2009) 2, pp. 145-157
Persistent link: https://www.econbiz.de/10003897058
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Collaborative support for on-line banking solutions in the financial services industry
Krassnigg, H.; Paier, U. - In: Computational finance and its applications II : [Second …, (pp. 21-32). 2006
Persistent link: https://www.econbiz.de/10003410062
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The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández; Román, Sergio - In: Journal of business and psychology 24 (2009) 4, pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
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Virtuelle Verkaufsberater in interaktiven Medien
Bauer, Hans H.; Neumann, Marcus M.; Mäder, Ralf - In: Interactive Marketing im Web 2.0+ : Konzepte und …, (pp. 215-234). 2007
Persistent link: https://www.econbiz.de/10003566368
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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching; Quester, Pascale G. - In: Australasian marketing journal 23 (2015) 1, pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
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Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup; Hwang, Jinsoo - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
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Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri; Evanschitzky, Heiner; Rudd, John - In: Journal of marketing management : MM 29 (2013) 9/10, pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
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Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705