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There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama; Rubin, Dan; Ball, Joan P.; Lamberton, Cait - In: Psychology & marketing 40 (2023) 9, pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
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Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie; Han, Spring H.; Verma, Rohit - In: Research handbook on services management, (pp. 275-294). 2022
Persistent link: https://www.econbiz.de/10014452656
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Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia; Parahoo, Sanjai Kumar - In: International review on public and non-profit marketing 20 (2023) 4, pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
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Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak; Kabadayi, Ebru Tumer; Yılmaz, Çengiz - In: Service business 10 (2016) 4, pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
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A study of the factors influencing the viewers’ satisfaction and cognitive assimilation with livestreaming commerce broadcast in Hong Kong
Ng, Mark; Law, Monica; Lam, Lubanski; Cui, Celine - In: Electronic commerce research 23 (2023) 3, pp. 1565-1590
Persistent link: https://www.econbiz.de/10014383096
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Beyond technology adoption : homeowner satisfaction with newly adopted residential heating systems
Michelsen, Carl Christian; Madlener, Reinhard - 2015
Persistent link: https://www.econbiz.de/10011408992
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Investigating customer satisfaction and service quality in academic libraries : the case of Technological Educational Institute of Central Macedonia
Dimitriadis, Sotirios G.; Vrana, Vasiliki; Dimitriou, … - In: International journal of decision sciences, risk and … 5 (2013) 2, pp. 161-179
Persistent link: https://www.econbiz.de/10010487335
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Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia; Mendes, Luís Antonio F. - In: The service industries journal 33 (2013) 13/14, pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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Decision-making improvement in petroleum rigs : a service assessment
Lima, Cláudio Benevenuto de Campos; Ferreira, Rodrigo Nunes - In: International journal of services and operations … 35 (2020) 4, pp. 440-460
Persistent link: https://www.econbiz.de/10012178855
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Determinants of the information systems effectiveness at the Ministry of Communications : Kuwait
Khalil, Omar; Ghanim, Haitham G.; Abdel-Razek, Refaat H. - In: International journal of business information systems : … 23 (2016) 4, pp. 406-431
Persistent link: https://www.econbiz.de/10011637537