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An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
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Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster; Dmitrovič, Tanja; Povalej … - In: Journal of business economics and management 17 (2016) 5, pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
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The impact of serviceability-oriented dimensions on after-sales service cost and customer satisfaction
Syahrial, Erialdi; Suzuki, Hideo; Schvaneveldt, Shane J. - In: Total quality management & business excellence 30 (2019) 11, pp. 1257-1281
Persistent link: https://www.econbiz.de/10012199836
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The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
Huang, Ping-Lung; Lee, Bruce C. Y.; Chen, Ching-Chin - In: Total quality management & business excellence 30 (2019) 13, pp. 1449-1465
Persistent link: https://www.econbiz.de/10012199896
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The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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How does transparency complement customer satisfaction and loyalty in the restaurant business?
Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444
Persistent link: https://www.econbiz.de/10012137803
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Impact of restaurant owners'/managers' handling of customers' unexpected incidents on customers' revisit intention
Lin, Tin-Chun - In: International journal of economics and business research 15 (2018) 1, pp. 108-124
Persistent link: https://www.econbiz.de/10011997901
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Choosing restaurant for lunch in campus area by the compromise decision via AHP
Kilinc, Ceyhun C.; Semiz, Mustafa; Katircioglu, Elif; … - In: International journal of economic perspectives : IJEP 7 (2013) 2, pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
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Nutritional application software for restaurants : the tool of customer satisfaction and behaviour
Palisidis, Georgios; Giazitzi, Katerina; Karathanos, Vaios - In: International journal of electronic customer … 10 (2016) 2/4, pp. 198-215
Persistent link: https://www.econbiz.de/10011688053