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Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction

Satti, Zoya Wajid; Babar, Samreen Fahim; Ahmad, Hafiz … - In: Total quality management & business excellence 32 (2021) 7, pp. 719-736

Persistent link: https://www.econbiz.de/10012513921

Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting

Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128

Persistent link: https://www.econbiz.de/10012309493

Impact of total quality services on financial performance : role of service profit chain

Jyoti, Jeevan; Kour, Sumeet; Sharma, Jyoti - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 897-929

Persistent link: https://www.econbiz.de/10011977067

An empirical study of service quality, value and customer satisfaction for on-demand home services

Sivathanu, Brijesh - In: International journal of information systems in the … 11 (2019) 4, pp. 35-57

Persistent link: https://www.econbiz.de/10012121516

Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry

Ažman, Slavko; Gomišček, Boštjan - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 888-904

Persistent link: https://www.econbiz.de/10011388434

Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation

Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351

Persistent link: https://www.econbiz.de/10011398042

Studies of CRM : management capabilities and the mediating role of customer satisfaction

Hsu, Cheng-Se; Islam, Majidul; Yang, Yi-feng - In: International journal of business excellence 10 (2016) 2, pp. 264-282

Persistent link: https://www.econbiz.de/10011666285

Service innovation and customer performance of telecommunication service provider : a study on mediation effect of corporate reputation

Ganesan, Palanisamy; Sridhar, Manohar - In: Corporate reputation review : an international journal 19 (2016) 1, pp. 77-101

Persistent link: https://www.econbiz.de/10011552501

How does manufacturing service perceived value influence customer satisfaction? : an investigation of global semiconductor industry

Chou, Chieh-min - In: International journal of production research 52 (2014) 17, pp. 5041-5054

Persistent link: https://www.econbiz.de/10010419111

Impact of workforce flexibility on customer satisfaction : empirical framework & evidence from a cleaning services platform

Astashkina, Ekaterina; Momot, Ruslan; Salikhov, Marat - 2018

Problem definition: Contrary to classic applications of matching theory, in most contemporary on-demand service platforms, matches can not be enforced because workers are flexible – they choose their tasks. Such flexibility makes it difficult to manage workers while keeping customers...

Persistent link: https://www.econbiz.de/10012219348