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Do retailers get blamed when manufacturer brands fail? : measurement of multiloci attributions and spillover effects

Germann, Frank; Hess, Ronald L. <Jr.>; Meloy, Margaret G. - In: Marketing accountability for marketing and …, (pp. 111-128). 2021

Persistent link: https://www.econbiz.de/10012653923

The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations

Hess, Ronald L. <Jr.>; Ring, Lawrence - In: Service business 10 (2016) 2, pp. 319-343

Persistent link: https://www.econbiz.de/10011722315

Omnichannel promotions and their effect on customer satisfaction

Blom, Angelica; Lange, Fredrik; Hess, Ronald L. - In: European Journal of Marketing 55 (2021) 13, pp. 177-201

Purpose: This paper aims to investigate whether customer satisfaction varies when presented with different types of omnichannel promotions (shopping goal-congruent vs shopping goal-incongruent and monetary vs non-monetary promotions) and if the effect on satisfaction is mediated by service...

Persistent link: https://www.econbiz.de/10012638177

Store-window creativity's impact on shopper behavior

Lange, Fredrik; Rosengren, Sara; Blom, Angelica - In: Journal of business research : JBR 69 (2016) 3, pp. 1014-1021

Persistent link: https://www.econbiz.de/10011440070

Promises and pitfalls of targeted communication encouraging sustainable purchase decisions in grocery retailing

Blom, Angelica; Fors, Maja; Lange, Fredrik - 2023

Persistent link: https://www.econbiz.de/10014546373

Failures, losses, and fairness : the customer's perspective

Hess, Ronald L. - In: Managerial ethics : managing the psychology of morality, (pp. 153-175). 2010

Persistent link: https://www.econbiz.de/10010479757

Towards a better understanding of sustainability gaps in retail organizations

Blom, Angelica; Rosengren, Sara; Perzon, Jennie - In: The international review of retail, distribution and … 33 (2023) 5, pp. 539-557

Persistent link: https://www.econbiz.de/10014558960

Interactional service failures in a pseudorelationship: the role of organizational attributions

Hess, Ronald L.; Ganesan, Shankar; Klein, Noreen M. - In: Journal of retailing 83 (2007) 1, pp. 79-95

Persistent link: https://www.econbiz.de/10003438283

Off-price versus price-off : use of discrimination differences across retail formats

Hess, Ronald L.; Ring, Lawrence - In: International journal of retail & distribution management 42 (2014) 10, pp. 902-928

Persistent link: https://www.econbiz.de/10010422007

The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes

Ambrose, Maureen; Hess, Ronald L.; Ganesan, Shankar - In: Organizational Behavior and Human Decision Processes 103 (2007) 1, pp. 21-36

Persistent link: https://www.econbiz.de/10005348348