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The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill; Miller, Dale; Yakimova, Raisa - In: Journal of service management 28 (2017) 2, pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
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The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui; Wang, Qiang; Zhao, Xiande - In: Journal of service management 28 (2017) 2, pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
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What's in it for me? Capital, value and co-creation practices
Lombardo, Sebastiano; Cabiddu, Francesca - In: Industrial marketing management : the international … 61 (2017), pp. 155-169
Persistent link: https://www.econbiz.de/10011704337
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Vale co-destruction in interfirm relationships : the impact of actor engagement styles
Prior, Daniel D.; Marcos Cuevas, Javier - In: Marketing theory 16 (2016) 4, pp. 533-552
Persistent link: https://www.econbiz.de/10011645965
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What stories unfold : empirically grasping value co-creation
Hansen, Anne Vorre - In: European business review : EBR ; the official journal … 29 (2017) 1, pp. 2-14
Persistent link: https://www.econbiz.de/10011646725
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Value co-creation between firms and customers : the role of big data-based cooperative assets
Xie, Kang; Wu, Yao; Xiao, Jinghua; Hu, Qing - In: Information & management : the internat. journal of … 53 (2016) 8, pp. 1034-1048
Persistent link: https://www.econbiz.de/10011647583
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The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau; Pham Ngoc Tram Anh; Pham Ngoc Thuy; Tran … - In: Journal of economic development 23 (2016) 2, pp. 100-119
Persistent link: https://www.econbiz.de/10011647701
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Crowded identity : managing crowdsourcing initiatives to maximize value for participants through identity creation
Fedorenko, Ivan; Berthon, Pierre R.; Rabinovich, Tamara - In: Business horizons 60 (2017) 2, pp. 155-165
Persistent link: https://www.econbiz.de/10011653551
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Ranking the factors that impact customers online participation in value co-creation in service sector using analytic hierarchy process
Hasan, Nabil; Rahman, Azizah Abdul - In: International journal of information systems in the … 9 (2017) 1, pp. 37-53
Persistent link: https://www.econbiz.de/10011654869
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The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33
Persistent link: https://www.econbiz.de/10011654983