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Determining customer satisfaction and loyalty from a value co-creation perspective

Woratschek, Herbert; Horbel, Chris; Popp, Bastian - In: The service industries journal 40 (2020) 11/12, pp. 777-799

Persistent link: https://www.econbiz.de/10012260352

Co-creating high-value hospitality services in the tourism ecosystem : towards a paradigm shift?

Giannopoulos, Antonios; Skourtis, George; Kalliga, Alexandra - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 6 (2020) 2, pp. 3-11

Persistent link: https://www.econbiz.de/10012269016

Extending the luxury experience to social media : User-Generated Content co-creation in a branded event

Koivisto, Elina; Mattila, Pekka - In: Journal of business research : JBR 117 (2020), pp. 570-578

Persistent link: https://www.econbiz.de/10012287977

Exploring digital corporate social responsibility communications on Twitter

Okazaki, Shintaro; Plangger, Kirk; West, Douglas C.; … - In: Journal of business research : JBR 117 (2020), pp. 675-682

Persistent link: https://www.econbiz.de/10012288091

Value co-creation through social innovation : a study of sustainable strategic alliance in telecommunication and financial services sectors in Bangladesh

Babu, Mujahid Mohiuddin; Dey, Bidit Lal; Rahman, Mizan; … - In: Industrial marketing management : the international … 89 (2020), pp. 13-27

Persistent link: https://www.econbiz.de/10012289115

Digital platform ecosystems : emergence and value co-creation mechanisms

Hein, Andreas - 2020

Persistent link: https://www.econbiz.de/10012430320

Employee motivation to co-create value (EMCCV) : construction and validation of scale

Muhammad Amin; Shamim, Amjad; Zulkipli Ghazali; Khan, Imran - In: Journal of retailing and consumer services 58 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012431617

Impact of value co-creation on international customer satisfaction in the airsoft industry : does country of origin matter?

Menet, Gabriela; Szarucki, Marek - In: Journal of risk and financial management : JRFM 13 (2020) 10/223, pp. 1-23

The paper´s objective is to investigate the impact of value proposition co-creation on international customer satisfaction in the airsoft industry. This empirical paper aims at answering a question "Which factors influence satisfaction of the international customers involved in the process of...

Persistent link: https://www.econbiz.de/10012388133

Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes

Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 91 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012389079

Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems

Rossi, Paula; Tuurnas, Sanna - In: Public management review 23 (2021) 2, pp. 254-275

Persistent link: https://www.econbiz.de/10012390679