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65
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63
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56
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54
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53
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53
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Asia Pacific journal of marketing and logistics
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Iranian economic review : journal of University of Tehran
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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International Journal of Contemporary Hospitality Management
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1
The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad,
Iran
Azad, Naser
;
Sadeghifar, Mohammad
- In:
International journal of business innovation and research
20
(
2019
)
1
,
pp. 129-144
Persistent link: https://www.econbiz.de/10012144499
Saved in:
2
Investigation of the impact of service quality on customer loyalty : evidence from hotel industry in
Iran
Rajaei, Zahra
;
Arghavani, Ali
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
3
,
pp. 871-879
Persistent link: https://www.econbiz.de/10012209724
Saved in:
3
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
4
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
5
The effect of brand experience and service quality on customer loyalty mediated by customer satisfaction
Nadhifa, Shafira
;
Sunaryo
;
Surachman
-
2023
Persistent link: https://www.econbiz.de/10014420177
Saved in:
6
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
7
Service recovery : the moderating role of customer loyalty in the context of Moroccan retail banking
Bendriouch, Fatima Zahra
;
Dassouli, Sara
;
Satt, Harit
; …
- In:
International journal of logistics economics and …
10
(
2023
)
3
,
pp. 209-236
Persistent link: https://www.econbiz.de/10015067029
Saved in:
8
Effect of service quality, customer satisfaction, customer trust, and security on customer loyalty with respect to virtual organisation
Sharma, Brahmmanand
- In:
International journal of public sector performance …
13
(
2024
)
3
,
pp. 423-435
Persistent link: https://www.econbiz.de/10015071324
Saved in:
9
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
10
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
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