//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Exploring the customer's inten...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
83,458
Konsumentenverhalten
81,008
Relationship marketing
26,336
Beziehungsmarketing
25,661
Service quality
21,749
Dienstleistungsqualität
20,998
Customer satisfaction
15,528
Theorie
14,357
Value creation
14,165
Theory
14,135
Betriebliche Wertschöpfung
14,001
Kundenzufriedenheit
13,944
Leistungsmotivation
9,277
Work motivation
9,105
USA
8,673
Deutschland
8,599
Arbeitsverhalten
8,554
Brand management
8,553
Markenführung
8,504
Work behaviour
8,458
United States
8,360
Germany
8,142
Brand image
7,341
Markenimage
7,288
Employee retention
6,558
Mitarbeiterbindung
6,537
Online-Handel
6,339
Social Web
6,329
Social web
6,326
Online retailing
6,322
Job satisfaction
6,308
Arbeitszufriedenheit
6,293
Online-Marketing
5,436
Internet marketing
5,415
Electronic Commerce
5,327
E-commerce
5,137
Einzelhandel
5,002
Retail trade
4,955
Emotion
4,771
Brand
4,574
more ...
less ...
Online availability
All
Undetermined
58,469
Free
35,623
Type of publication
All
Article
113,191
Book / Working Paper
50,012
Journal
256
Other
60
Type of publication (narrower categories)
All
Article in journal
92,159
Aufsatz in Zeitschrift
92,159
Graue Literatur
13,207
Non-commercial literature
13,207
Aufsatz im Buch
12,638
Book section
12,638
Working Paper
11,224
Arbeitspapier
10,407
Hochschulschrift
5,655
research-article
4,596
Thesis
4,137
Collection of articles of several authors
2,342
Sammelwerk
2,342
Aufsatzsammlung
1,531
Case study
1,342
Fallstudie
1,342
Conference paper
927
Konferenzbeitrag
927
Konferenzschrift
633
Bibliografie enthalten
615
Bibliography included
615
Lehrbuch
563
Collection of articles written by one author
497
Sammlung
497
Article
486
Textbook
473
Dissertation u.a. Prüfungsschriften
425
Ratgeber
424
Guidebook
388
conceptual-paper
336
Conference proceedings
331
Reprint
297
review-article
296
Amtsdruckschrift
290
Government document
290
case-report
239
review
220
Handbook
194
Handbuch
194
viewpoint
129
more ...
less ...
Language
All
English
143,874
German
16,228
Undetermined
2,358
French
476
Spanish
183
Polish
150
Italian
116
Russian
71
Swedish
51
Danish
35
Dutch
33
Lithuanian
28
Portuguese
28
Norwegian
23
Romanian
21
Czech
20
Finnish
20
Hungarian
20
Slovak
13
Croatian
10
Indonesian
8
Slovenian
8
Serbian
4
Bulgarian
3
Multiple languages
3
Turkish
3
Vietnamese
3
Arabic
2
Ukrainian
2
Chinese
2
Bosnian
1
Estonian
1
Japanese
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
more ...
less ...
Author
All
Bruhn, Manfred
184
Homburg, Christian
174
Han, Heesup
154
Huber, Frank
148
Bauer, Hans H.
136
Mattila, Anna S.
133
Herrmann, Andreas
125
Belk, Russell W.
118
Wiedmann, Klaus-Peter
110
Phau, Ian
107
Siddiqui, Danish Ahmed
106
Grunert, Klaus G.
104
Usman, Osly
104
Ringle, Christian M.
102
Sheth, Jagdish N.
102
Kumar, V.
100
Grewal, Dhruv
96
Verhoef, Peter C.
93
Walsh, Gianfranco
92
Sarstedt, Marko
90
Gierl, Heribert
87
Dwivedi, Yogesh Kumar
86
Lusk, Jayson L.
86
Khare, Arpita
85
Foxall, Gordon R.
84
Spiller, Achim
84
Loureiro, Sandra Maria Correia
82
Bagozzi, Richard P.
80
Mittal, Vikas
76
Siciliani, Luigi
76
Swoboda, Bernhard
76
Laroche, Michel
75
Thaichon, Park
75
Sharma, Piyush
74
Vrontis, Demetris
72
Frey, Bruno S.
71
Hollebeek, Linda D.
71
Karatepe, Osman M.
71
Nayga, Rodolfo M.
71
Paul, Justin
71
more ...
less ...
Institution
All
National Bureau of Economic Research
799
Springer Fachmedien Wiesbaden
301
OECD
107
Verlag Dr. Kovač
76
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
73
IGI Global
71
Books on Demand GmbH <Norderstedt>
43
American Marketing Association
39
Nomos Verlagsgesellschaft
39
World Bank
39
Edward Elgar Publishing
38
World Bank Group
34
European Association of Agricultural Economists - EAAE
32
Information Resources Management Association
32
Université Paris-Dauphine (Paris IX)
32
International Energy Agency
30
International Monetary Fund
29
Institut für Demoskopie Allensbach
26
International Monetary Fund (IMF)
26
RWTH Aachen
24
Friedrich-Schiller-Universität Jena
23
Haufe-Lexware GmbH & Co. KG
23
Springer International Publishing
23
Springer-Verlag GmbH
22
Nordic Council of Ministers
21
Shaker Verlag
21
Universität Mannheim
20
Eric Cuvillier <Firma>
18
HAL
18
Harvard Graduate School of Business Administration
18
Hochschulrektorenkonferenz
18
Weltwirtschaftsforum
18
Österreichisches Institut für Wirtschaftsforschung
17
Erasmus Research Institute of Management
16
Europäische Kommission / Gemeinsame Forschungsstelle
16
INSEAD
16
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
16
FAO
15
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
15
Forschungsinstitut zur Zukunft der Arbeit
14
more ...
less ...
Published in...
All
Journal of business research : JBR
2,836
Journal of retailing and consumer services
2,191
International journal of hospitality management
1,414
SpringerLink / Bücher
856
NBER working paper series
794
International journal of consumer studies
790
Psychology & marketing
742
Journal of business ethics : JOBE
707
Working paper / National Bureau of Economic Research, Inc.
702
Industrial marketing management : the international journal for industrial and high-tech firms
664
NBER Working Paper
620
The service industries journal
611
Journal of consumer research : JCR ; an interdisciplinary bimonthly
598
Tourism management : research, policies, practice
597
European Journal of Marketing
576
Cogent business & management
547
International journal of contemporary hospitality management
521
Management science : journal of the Institute for Operations Research and the Management Sciences
479
Asia Pacific journal of marketing and logistics
472
Journal of Services Marketing
471
The journal of services marketing
466
Journal of travel and tourism marketing
462
Journal of Consumer Marketing
453
Journal of the Academy of Marketing Science
446
European journal of marketing : EJM
441
Technological forecasting & social change : an international journal
439
Journal of marketing management : MM
422
Discussion paper series / IZA
420
The journal of product & brand management
416
Journal of marketing research : JMR
408
Journal of marketing
404
The journal of brand management : an international journal
402
Journal of retailing
397
Journal of hospitality marketing & management
387
The international journal of human resource management
384
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
362
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
356
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
351
Journal of strategic marketing
350
Marketing intelligence & planning
349
more ...
less ...
Source
All
ECONIS (ZBW)
151,586
Other ZBW resources
5,979
RePEc
2,127
USB Cologne (EcoSocSci)
1,906
EconStor
1,442
BASE
339
OLC EcoSci
94
USB Cologne (business full texts)
42
ArchiDok
4
more ...
less ...
Showing
121
-
130
of
163,519
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
121
Enhancing service
loyalty
: the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.
;
Gudergan, Siegfried P.
;
Ringle, …
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
4
,
pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
Saved in:
122
The influence of service quality and anticipated emotions on donor
loyalty
: an empirical analysis in blood centres in Spain
Martín-Santana, Josefa D.
;
Melián-Alzola, Lucía
- In:
Health care management science : a new journal serving …
25
(
2022
)
4
,
pp. 623-648
Persistent link: https://www.econbiz.de/10013483716
Saved in:
123
Does raising value co-creation increase all customers’ happiness?
Hsieh, Yi-Ching
;
Chiu, Hung-Chang
;
Tang, Yun-Chia
;
Lin, …
- In:
Journal of business ethics : JOBE
152
(
2018
)
4
,
pp. 1053-1067
Persistent link: https://www.econbiz.de/10011962513
Saved in:
124
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
125
Linking customer justice perception, customer support perception, and customer citizenship behavior to corporate reputation : evidence from the airline industry
Cintamür, İsmail Gökhan
- In:
Corporate reputation review
26
(
2023
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10014327297
Saved in:
126
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
Saved in:
127
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
128
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
129
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
130
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
First
Prev
9
10
11
12
13
14
15
16
17
18
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->