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53
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47
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43
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34
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26
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25
Lee, In
25
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24
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23
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date (oldest first)
1
The impact of interactivity of electronic word of mouth systems and e-quality on decision support in the context of the e-marketplace
Yoo, Chul Woo
;
Kim, Yong Jin
;
Sanders, G. L.
- In:
Information & management : the internat. journal of …
52
(
2015
)
4
,
pp. 496-505
Persistent link: https://www.econbiz.de/10011312046
Saved in:
2
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
3
A bibliometric analysis of trends in electronic service quality research over two decades
Mahadevan, Kala
;
Joshi, Sujata
- In:
International journal of integrated supply management : …
14
(
2021
)
2
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012598956
Saved in:
4
E-service quality : a study of online shoppers in India
Kandulapati, Suresh
;
Bellamkonda, Raja Shekhar
- In:
American journal of business : applying research to …
29
(
2014
)
2
,
pp. 178-188
Persistent link: https://www.econbiz.de/10010392800
Saved in:
5
The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams
Pool, Javad Khazaei
;
Dehghan, Ali
;
Balouei Jamkhaneh, Hadi
- In:
International journal of e-business research : an …
12
(
2016
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10011446648
Saved in:
6
Measuring e-service quality : a review of literature
Shankar, Amit
;
Datta, Biplab
- In:
International journal of services technology and …
26
(
2020
)
1
,
pp. 77-100
Persistent link: https://www.econbiz.de/10012503465
Saved in:
7
Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel
services
and its effects on perceived value, loyalty and switching barriers
Santouridis, Ilias
;
Krikoni, Eirini
- In:
International journal of technology marketing : IJTMkt
11
(
2016
)
3
,
pp. 301-318
Persistent link: https://www.econbiz.de/10011628238
Saved in:
8
Demographic differences on service quality and perceived value in private online shopping clubs
Kursunluoglu Yarimoglu, Emel
- In:
Journal of strategic marketing
25
(
2017
)
3
,
pp. 240-257
Persistent link: https://www.econbiz.de/10011743006
Saved in:
9
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
10
Evaluating the electronic service quality of e-shops using AHP-TOPSIS : the case of Greek coffee chains during the COVID-19 lockdown
Mamakou, Xenia J.
;
Roumeliotou, Konstantina-Porfyria
- In:
Journal of electronic commerce in organizations : JECO
20
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014306939
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