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Too sleepy to be innovative? : ethical leadership and employee service innovation behavior : s dual-path model moderated by sleep quality
Rasheed, Muhammad Imran; Hameed, Zahid; Kaur, Puneet; … - In: Human relations : towards the integration of the social … 77 (2024) 6, pp. 739-767
Persistent link: https://www.econbiz.de/10014575228
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The relationships among work-family conflict, turnover intention and organizational citizenship behavior in the hospitality industry of Taiwan
Wang, I-An; Lee, Bi-Wen; Wu, Shou-Tsung - In: International journal of manpower 38 (2017) 8, pp. 1130-1142
Persistent link: https://www.econbiz.de/10011809225
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Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen; Chiu, Yen-Ting Helena - In: Journal of hospitality marketing & management 32 (2023) 4, pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
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Effect of service quality on the profitability of hospitality industry : a dynamic panel data analysis in Taiwan
Lee, Cheng-Wen; Chou, Chin-Mei - In: The empirical economics letters : a monthly … 13 (2014) 10, pp. 1045-1053
Persistent link: https://www.econbiz.de/10010527323
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An approach to define service strategies : the case of an ecotourism hotel in Mexico
Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195
Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...
Persistent link: https://www.econbiz.de/10015066169
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Legends of service excellence : the habits of seven highly effective hospitality companies
Solnet, David; Kandampully, Jay; Kralj, Anna - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 889-908
Persistent link: https://www.econbiz.de/10008748425
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Fostering Employee Engagement : Factors Contributing to Quality of Services in Hospitality Sector
Rajini, G. - 2017
The study aims to analyze the influence of attributes on employee engagement in hotels which is one of the most important vertical in hospitality sector, and to study its impact on quality of services. Data collection was to gather and measure information on variables of interest, in an...
Persistent link: https://www.econbiz.de/10012964175
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Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan - In: Tourism management : research, policies, practice 69 (2018), pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
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Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry
Cheng, Jui-Chang; Chen, Chien-Yu - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2668-2687
Persistent link: https://www.econbiz.de/10011777142
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Fostering Employee Engagement : Factors Contributing to Quality of Services in Hospitality Sector
Rajini, G. - 2017
The study aims to analyze the influence of attributes on employee engagement in hotels which is one of the most important vertical in hospitality sector, and to study its impact on quality of services. Data collection was to gather and measure information on variables of interest, in an...
Persistent link: https://www.econbiz.de/10014121517