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Analysis of young banked and unbanked customers' usage, satisfaction, trust and loyalty for mobile money services in Ghana
Narteh, Bedman; Yeboah-Asiamah, Eric; Mackin, Eric Ato - In: International journal of business and systems research … 16 (2022) 1, pp. 40-64
Persistent link: https://www.econbiz.de/10012798198
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The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
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Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
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Determinants of mobile banking users' loyalty
Santos, Manuel Alonso dos; Soto-Fuentes, Y.; … - In: Journal of promotion management : innovations in … 26 (2020) 5, pp. 615-633
Persistent link: https://www.econbiz.de/10012258072
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Modeling the success of application-based mobile banking
Ghobakhloo, Morteza; Fathi, Masood - In: Economies : open access journal 7 (2019) 4/114, pp. 1-21
applications. Experienced advantage, user satisfaction, and post-use trust toward mobile banking applications are among the …
Persistent link: https://www.econbiz.de/10012132210
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Customer loyalty to Islamic mobile banking : evaluating the roles of justice theory, religiosity, satisfaction and trust
Muflih, Muhammad; Zen, Muhamad; Purbayati, Radia; … - In: International journal of bank marketing 42 (2024) 3, pp. 571-595
Persistent link: https://www.econbiz.de/10014525421
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Enigma unveiled: decoding trust and relationship dynamics in the mobile banking sector of an emerging economy
Moon, Moin Ahmed; Majeed, Jibran; Attiq, Saman - In: Pakistan journal of commerce and social sciences 18 (2024) 2, pp. 380-407
assurance, and integrity significantly influence cognitive and affective trust. Trustworthiness and satisfaction mediated the … confirmation theory, this study empirically examines the interplay of trust beliefs and trustworthiness with relationship quality … the maximum likelihood method to test the hypotheses with AMOS 25. Trust beliefs of shared value, communication, quality …
Persistent link: https://www.econbiz.de/10014635153
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Augmenting bank service quality dimensions : moderation of perceived trust and perceived risk
Biswas, Abhijeet; Jaiswal, Deepak; Kant, Rishi - In: The international journal of productivity and … 72 (2023) 2, pp. 469-490
Persistent link: https://www.econbiz.de/10014307496
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Banking goes digital : the main determinants of the clients' satisfaction and trust toward fintech-based services
Rhanoui, Salma - In: International journal of economics and financial issues … 12 (2022) 5, pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
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A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre; Theron, Eksteen; Kruger, Jack - In: International journal of services, economics and management 12 (2021) 4, pp. 317-337
Persistent link: https://www.econbiz.de/10012800833