Narrow search
Showing 1 - 10 of 26
Cover Image
A theoretical framework for managing CSR plans and related initiatives in the modern business environment
Van Tonder, Estelle; Roberts-Lombard, Mornay - In: Journal of business & economics research 11 (2013) 12, pp. 503-520
Persistent link: https://www.econbiz.de/10010247737
Cover Image
Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Cover Image
Management guidelines for universal quality challenges across the focus group research process
Dube, Busani; Roberts-Lombard, Mornay; Van Tonder, Estelle - In: The journal of applied business research 31 (2015) 1, pp. 239-253
Persistent link: https://www.econbiz.de/10010503436
Cover Image
Customer helping and advocacy behaviours within dyadic financial service relationships : a gift-giving perspective
Van Tonder, Estelle; Saunders, Stephen; Mwavita, Mwarumba; … - In: International journal of bank marketing 40 (2022) 2, pp. 221-241
Persistent link: https://www.econbiz.de/10013165360
Cover Image
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle; Saunders, Stephen Graham; … - In: Journal of business research : JBR 121 (2020), pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Cover Image
New perspective on informal knowledge sharing in the self-service environment
Van Tonder, Estelle; Beer, Leon T. de; Kuyper, Tom - In: The service industries journal 40 (2020) 7/8, pp. 542-564
Persistent link: https://www.econbiz.de/10012260300
Cover Image
A mediated model of relationship quality factors affecting behavioural intention at a luxury motor vehicle dealership
Van Tonder, Estelle; Petzer, Daniël Johannes; Van Zyl, … - In: European business review : EBR ; the official journal … 29 (2017) 1, pp. 43-60
Persistent link: https://www.econbiz.de/10011646747
Cover Image
Factors influencing Generation Y consumers' perceptions of eWOM credibility : a study of the fast-food industry
Shamhuyenhanzva, Roy Malon; Van Tonder, Estelle; … - In: The international review of retail, distribution and … 26 (2016) 4, pp. 435-455
Persistent link: https://www.econbiz.de/10011594197
Cover Image
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle; Petzer, Daniël Johannes - In: The service industries journal 38 (2018) 13/14, pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Cover Image
The importance of customer citizenship behaviour in the modern retail environment : introducing and testing a social exchange model
Van Tonder, Estelle; Saunders, Stephen Graham; Lisita, … - In: Journal of retailing and consumer services 45 (2018), pp. 92-102
Persistent link: https://www.econbiz.de/10011929899