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Service quality
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10,571
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Antony, Jiju
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113
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94
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85
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82
Zopounidis, Constantin
82
Lasch, Rainer
78
Weber, Jürgen
75
Figueira, José Rui
72
Greco, Salvatore
68
Devadasan, S. R.
62
Ringle, Christian M.
58
Cheng, T. C. E.
56
Propper, Carol
55
Shahin, Arash
55
Talib, Faisal
55
Göpfert, Ingrid
54
Straume, Odd Rune
54
Boysen, Nils
52
Straube, Frank
50
Stölzle, Wolfgang
50
Koster, René de
49
Rahman, Zillur
48
Wildemann, Horst
48
Zavadskas, Edmundas Kazimieras
48
Jahn, Carlos
47
Scholz-Reiter, Bernd
47
Dale, Barrie G.
46
Prybutok, Victor R.
46
Blecker, Thorsten
45
Hanushek, Eric Alan
45
Ishizaka, Alessio
45
Zelewski, Stephan
45
Dobos, Imre
44
Doumpos, Michael
43
Klaus, Peter
43
Rivkin, Steven G.
43
Van Wassenhove, Luk N.
43
Han, Heesup
42
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National Bureau of Economic Research
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Bundesvereinigung Logistik
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IGI Global
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Hochschulrektorenkonferenz
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World Bank
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International Monetary Fund
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Deutsches Institut für Normung
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Shaker Verlag
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World Bank Group
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Technische Universität <München> / Lehrstuhl für Fördertechnik Materialfluß Logistik
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Eric Cuvillier <Firma>
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Erasmus Research Institute of Management
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Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
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Inter-American Development Bank
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Nomos Verlagsgesellschaft
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Books on Demand GmbH <Norderstedt>
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Europäische Kommission
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Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
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Taylor and Francis.
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European journal of operational research : EJOR
1,067
International journal of production research
926
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
668
International journal of production economics
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International journal of productivity and quality management : IJPQM
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International journal of quality & reliability management
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Total quality management & business excellence
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Journal of business research : JBR
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Computers & operations research : and their applications to problems of world concern ; an international journal
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International Journal of Physical Distribution & Logistics Management
289
International journal of logistics systems and management
284
Omega : the international journal of management science
271
International journal of services and operations management
254
International journal of logistics : research and applications
235
Quality management journal : QMJ
225
Journal of air transport management
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The journal of services marketing
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NBER working paper series
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International journal of six sigma and competitive advantage : IJSSCA
193
Logistics
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Auditing : a journal of practice & theory
180
NBER Working Paper
177
International journal of contemporary hospitality management
175
Socio-economic planning sciences : the international journal of public sector decision-making
172
International journal of quality and service sciences
165
Journal of industrial engineering and management : JIEM
162
Journal of the Operational Research Society
161
Benchmarking : an international journal ; BIJ
154
Technological forecasting & social change : an international journal
152
IEEE transactions on engineering management : EM
150
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147
Cogent business & management
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ECONIS (ZBW)
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3,027
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2,249
RePEc
1,753
EconStor
629
BASE
401
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185
OLC EcoSci
64
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61,901
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date (newest first)
date (oldest first)
1
Does service quality influence operational and financial performance of third party
logistics
service providers? : a mixed multi criteria decision making -text mining-based investi...
Singh, Satender Pal
;
Adhikari, Arnab
;
Majumdar, Adrija
; …
- In:
Transportation research / E : an international journal
157
(
2022
),
pp. 1-22
Persistent link: https://www.econbiz.de/10013169882
Saved in:
2
An integrated fuzzy Delphi-
AHP
-TOPSIS with an application to
logistics
service quality evaluation using a multistakeholder multiperspective approach
Awasthi, Anjali
;
Mukthar, Hassan
- In:
Fuzzy analytic hierarchy process
,
(pp. 161-179)
.
2018
Persistent link: https://www.econbiz.de/10011744351
Saved in:
3
Service quality improvement strategies for liner-carrier-based global
logistics
companies
Yang, Yi-Chih
;
Sung, Chi-Yu
- In:
International journal of shipping and transport …
8
(
2016
)
4
,
pp. 456-487
Persistent link: https://www.econbiz.de/10011617802
Saved in:
4
A study of
logistics
service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin
- In:
International journal of logistics economics and …
10
(
2023
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
Saved in:
5
Prioritising the factors for analysing service quality of 3PL :
AHP
approach
Gupta, Anchal
;
Singh, Rajesh K.
;
Suri, P. K.
- In:
Asia-Pacific journal of management research and …
13
(
2017
)
1/2
,
pp. 34-42
Persistent link: https://www.econbiz.de/10011884880
Saved in:
6
The prioritisation of service dimensions in
logistics
centres : a fuzzy quality function deployment methodology
Ceren, Altuntaş Vural
;
Tuna, Okan
- In:
International journal of logistics : research and …
19
(
2016
)
3
,
pp. 159-180
Persistent link: https://www.econbiz.de/10011564525
Saved in:
7
Prioritizing best practices for
logistics
service providers
Gupta, Anchal
;
Singh, Rajesh K.
;
Suri, P. K.
- In:
Transforming organizations through flexible systems …
,
(pp. 257-275)
.
2020
Persistent link: https://www.econbiz.de/10012127730
Saved in:
8
Presenting a new mixed method for measuring service quality of health clubs
Abdolmaleki, Hossein
;
Soheili, Behzad
;
Varmus, Michal
; …
- In:
International journal of sport management and marketing …
20
(
2020
)
5/6
,
pp. 312-333
Persistent link: https://www.econbiz.de/10012523443
Saved in:
9
The management of customer requirements in a product-service system context : a case study in the medical equipment sector
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 145-169
Persistent link: https://www.econbiz.de/10012521742
Saved in:
10
An assessment of service quality for international distribution centers in Taiwan : a
QFD
approach with fuzzy
AHP
Huang, Show-Hui S.
;
Hsu, Wen-Kai K.
- In:
Maritime policy and management : MPM
43
(
2016
)
3/4
,
pp. 509-523
Persistent link: https://www.econbiz.de/10011491325
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