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Developing a decomposed alumni satisfaction model for higher education institutions

Hus, Sheng-Hsun; Wang, Yu-Che; Cheng, Chao-Jih; Chen, Yu-Fan - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 979-996

Persistent link: https://www.econbiz.de/10011687807

Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction

Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751

Persistent link: https://www.econbiz.de/10011999803

The mediating role of employee job performance in the impact of open book management dimensions on customer satisfaction

Alkhamis, Faisal Abdulkarim - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 19 (2018), pp. 157-165

This study aimed at investigating the impact of open book management (OBM) on customer satisfaction in the presence of employee job performance as a mediating variable. OBM was measured using employee empowerment, information sharing, employee training, and employee participation in...

Persistent link: https://www.econbiz.de/10012019166

The benefits of walking your talk : aggregate effects of behavioral integrity on guest satisfaction, turnover, and hotel profitability

Simons, Tony; McLean Parks, Judi; Tomlinson, Edward C. - In: Cornell hospitality quarterly : CQ 59 (2018) 3, pp. 257-274

Persistent link: https://www.econbiz.de/10011912810

Impact of human capital variables on the effectiveness of the organizations

Channar, Zahid Ali; Talreja, Sareeta; Bai, Manisha - In: Pakistan journal of commerce and social sciences 9 (2015) 1, pp. 228-240

This study is conducted to assess the impact of Human Capital Variables i.e. acquisition of knowledge, skills & expertise of the employees on the satisfaction of the employees and then on the effectiveness of the organizations. Simple random probability method was used for sampling selection &...

Persistent link: https://www.econbiz.de/10011927839

Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain

Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393

Persistent link: https://www.econbiz.de/10012208562

Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate

Agnihotri, Raj; Yang, Zhiyong; Briggs, Elten - In: Journal of personal selling & sales management : JPSSM 39 (2019) 2, pp. 138-158

Persistent link: https://www.econbiz.de/10012200863

Effects of social perceptions and organizational commitment on restaurant performance

Bufquin, Diego; DiPietro, Robin B.; Park, Jeong-Yeol; … - In: Journal of hospitality marketing & management 26 (2017) 7, pp. 752-769

Persistent link: https://www.econbiz.de/10011784024

Impact of total quality services on financial performance : role of service profit chain

Jyoti, Jeevan; Kour, Sumeet; Sharma, Jyoti - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 897-929

Persistent link: https://www.econbiz.de/10011977067

Relationship between servant leadership in organizational culture, organizational commitment, organizational citizenship behaviour and customer satisfaction

Setyaningrum, Retno Purwani - In: European research studies 20 (2017) 3A, pp. 554-569

Persistent link: https://www.econbiz.de/10012219071