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Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees

Cowart, Kelly O.; Brady, Michael K. - In: Journal of retailing 90 (2014) 3, pp. 365-378

Persistent link: https://www.econbiz.de/10010408219

Exploring the UK high street retail experience : is the service encounter still valued?

Resnick, Sheilagh; Foster, Carley; Woodall, Tony - In: International journal of retail & distribution management 42 (2014) 9, pp. 839-859

Persistent link: https://www.econbiz.de/10010417705

The relationship between store performance and store managers perceptions of their customer services

Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18

Persistent link: https://www.econbiz.de/10010497686

Retail and service encounters : the inter-cultural tourist experience

Hartman, Katherine B.; Meyer, Tracy; Scribner, Lisa L. - In: Journal of hospitality marketing & management 18 (2009) 2/3, pp. 197-215

Persistent link: https://www.econbiz.de/10003842903

Examining the drivers of deviant service adaption in fashion retailing : the role of tenure

Mortimer, Gary; Wang, Shasha - In: Journal of fashion marketing and management 26 (2022) 2, pp. 221-246

Persistent link: https://www.econbiz.de/10013162349

Designing satisfying service encounters : website versus store touchpoints

Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of the Academy of Marketing Science 50 (2022) 1, pp. 85-107

Persistent link: https://www.econbiz.de/10012819742

Satisfaction and Dissatisfaction in Service Encounters : Retail Stockbrokerage and Corporate Banking in Thailand

Srijumpa, Rapeeporn - 2015

Purpose – The purpose of the paper is to examine customer satisfaction and dissatisfaction with interpersonal vs internet service encounters in Thai retail stockbrokerage and corporate banking.Design/Methodology/Approach – In each of two separate projects, in-depth qualitative interviews...

Persistent link: https://www.econbiz.de/10013026775

Offline to online shopping : shift in volition or escape from violation

Duggal, Ekta; Verma, Harsh Vardhan - In: Journal of Indian business research 14 (2022) 3, pp. 339-357

Persistent link: https://www.econbiz.de/10013288126

Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes

Neumüller, Kathrin - 2022

Persistent link: https://www.econbiz.de/10013188011

An examination of the effects of omni-channel service offerings on retailer performance

Jones, Angela L.; Miller, Jason W.; Griffis, Stanley E.; … - In: International journal of physical distribution and … 52 (2022) 2, pp. 150-169

Persistent link: https://www.econbiz.de/10013173425