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Consumer behaviour
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China
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Customer satisfaction
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Service quality
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Dienstleistungsqualität
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Mattila, Anna S.
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Liu, Qing
214
Qiu, Larry D.
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Wirtz, Jochen
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Bogicevic, Vanja
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Ro, Heejung
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International journal of hospitality management
64
The journal of services marketing
24
Journal of Services Marketing
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Journal of business research : JBR
16
International Journal of Contemporary Hospitality Management
13
International journal of contemporary hospitality management
13
International journal of service industry management : IJSIM
12
Journal of Service Management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Cornell hospitality quarterly : CQ
8
The Cornell hospitality quarterly
8
Journal of hospitality marketing & management
7
Journal of service management
7
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Tourism management : research, policies, practice
6
China Economic Review
5
China economic review : an international journal
5
Journal of the American Statistical Association : JASA
5
Journal of travel and tourism marketing
5
Journal of international economics
4
Journal of retailing
4
Managing service quality : MSQ ; an international journal
4
Review of development economics
4
Annals of actuarial science : publ. by the Institute of Actuaries and the Faculty of Actuaries
3
Benchmarking : an international journal ; BIJ
3
Economics letters
3
Journal of Business Research
3
Journal of Consumer Marketing
3
Journal of development economics
3
Journal of service research
3
Management and organization review : MOR ; the official journal of The International Association for Chinese Management Research
3
Marketing Science
3
The World Economy
3
Asia-Pacific Journal of Risk and Insurance
2
Economic modelling
2
European journal of marketing
2
Finance research letters
2
Fisher College of Business Working Paper
2
Frontiers of business research in China : selected publications from Chinese universities
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ECONIS (ZBW)
330
OLC EcoSci
77
Other ZBW resources
63
RePEc
32
BASE
7
EconStor
1
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1
Virtual reality presence as a preamble of tourism experience : the role of mental imagery
Bogicevic, Vanja
;
Seo, Soobin
;
Kandampully, Jay
;
Liu, Qing
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 55-64
Persistent link: https://www.econbiz.de/10012128564
Saved in:
2
Virtual reality is so cool! : how technology innovativeness shapes consumer responses to service preview modes
Bogicevic, Vanja
;
Liu, Qing
;
Seo, Soobin
;
Kandampully, Jay
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012435994
Saved in:
3
Ethnic dining : need to belong, need to be unique, and menu offering
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 1-7
Persistent link: https://www.econbiz.de/10011377600
Saved in:
4
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
5
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
6
Apple Pay : coolness and embarrassment in the service encounter
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
78
(
2019
),
pp. 268-275
Persistent link: https://www.econbiz.de/10012012758
Saved in:
7
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
8
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
9
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
10
Airbnb : online targeted advertising, sense of power, and consumer decisions
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
60
(
2017
),
pp. 33-41
Persistent link: https://www.econbiz.de/10011640224
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