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Customer-driven hotel landscaping design : a case study

Masoudi, Ali; Cudney, Elizabeth; Paryani, Kioumars - In: International journal of quality & reliability management 30 (2013) 8, pp. 832-852

Persistent link: https://www.econbiz.de/10010189582

Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers

Sadeh, Ehsan; Garkaz, Mansour - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1335-1356

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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

Persistent link: https://www.econbiz.de/10012126991

Integrating QFD for product-service systems with the Kano model and fuzzy AHP

Haber, Nicolas; Fargnoli, Mario; Sakao, Tomohiko - In: Total quality management & business excellence 31 (2020) 9, pp. 929-954

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Critical quality indicators of higher education

Chen, I-Shuo; Chen, Jui-Kuei; Padró, Fernando F. - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 130-146

Persistent link: https://www.econbiz.de/10011730233

Total Quality Management in higher education : a literature review on barriers, customers and accreditation

Jasti, Naga Vamsi Krishna; Venkateswaran, V.; Kota, Srinivas - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1250-1272

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Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0

Roh, Hye Young; Ali, Shujaat; Song, Hojun; Shin, Wan Seon - In: International journal of quality and service sciences 14 (2022) 2, pp. 157-177

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The elements of customer satisfaction model in Serbian conditions

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Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market

Oraedu, Chukwunonso - In: Journal of relationship marketing : innovations and … 18 (2019) 2, pp. 146-171

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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods

Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770

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