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Assessing the influence of participative and empowering leadership styles on employees' commitment to service quality

Kumar, G. Saravana; Krishnaraj, R. - In: Indian journal of economics & business : IJEB 17 (2018) 1, pp. 77-91

Persistent link: https://www.econbiz.de/10012649083

Leader behavior, job performance, and service quality : ethical perspective from banking sector

Onan, Gaye; Özmen, Ömür N.; Firuzan, Esin - In: Istanbul business research 52 (2023) 1, pp. 161-183

This study aimed to examine the relationships between ethical leadership behavior, ethical work climate, employee job performance, and customer service quality. The impact of ethical leadership on three types of ethical climates-egoist, benevolent, and principled-, employee job performance, and...

Persistent link: https://www.econbiz.de/10014330430

An exploratory study of the application of internal marketing in professional service organizations

Snell, Lan; White, Lesley - In: Services marketing quarterly 30 (2009) 3, pp. 195-211

Persistent link: https://www.econbiz.de/10003865576

Antecedents of organizational citizenship behaviours among part-time employees of service organizations in Korea

Kim, Taehee; Park, Sangyoon; Chang, Kyungro - In: Asia Pacific business review 17 (2011) 1, pp. 85-101

Persistent link: https://www.econbiz.de/10008858123

Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures

Seger-Guttmann, Tali; MacCormick, Judith S. - In: European journal of international management : EJIM 8 (2014) 2, pp. 160-178

Persistent link: https://www.econbiz.de/10010399825

Modeling quality commitment in service organizations : an empirical study

Demirbag, Mehmet; Sahadev, Sunil; Kaynak, Erdener; … - In: European journal of marketing : EJM 46 (2012) 6, pp. 790-810

Persistent link: https://www.econbiz.de/10009562330

Interaction behaviors leading to comfort in the service encounter

Lloyd, Alison E.; Luk, Sherriff T. K. - In: The journal of services marketing 25 (2011) 3, pp. 176-189

Persistent link: https://www.econbiz.de/10009230975

The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation

Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109

Persistent link: https://www.econbiz.de/10010465120

Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model

Yang, Mingjun; Luu Trong Tuan; Qian, David - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 808-835

Persistent link: https://www.econbiz.de/10013164503

Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees

Muhammad Zia Aslam; Mohammad Nazri Mohd Nor; Safiah Omar; … - In: Cogent business & management 7 (2020) 1, pp. 1-19

While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to...

Persistent link: https://www.econbiz.de/10012627543