satisfaction in the hospitality sector of Kashmir. Design/methodology/approach A survey instrument with a slight modification is … relationship between CRM dimensions, namely, customer orientation, managing knowledge and CRM organization on customer satisfaction …. Though the results also indicate a significant positive effect of CRM-based technology on customer satisfaction, the …

satisfaction and average room rate. Design/methodology/approach The study collected data from 84 of 4-star hotel establishments … beach and the urban city center, respectively. Customer satisfaction and average room rate data were retrieved from online … different behaviors in terms of customer satisfaction and hotel pricing according to the variables of distance and landscape …

in a cellar door context, and to examine the role of satisfaction as a mediator of the customer perceived value … Australia were used to empirically test a model of customer perceived value on behavioural intentions with satisfaction posited …) have a positive impact on the behavioural intentions of cellar door visitors with overall satisfaction partially mediating …

analyse the effect of wine brand prestige and wine consumer experience on consumer satisfaction, as well as the wine brand … satisfaction than wine consumer experience. Consumer satisfaction acts as a mediator between wine brand prestige and wine consumer …

– Customer satisfaction and number of customers are key performance factors for on-premise wine trade business. Customer … satisfaction is driven by servicescape, wine lists and front-line employees. However, the length of wine list impacts directly on …

For an enterprise striving to implement total quality management (TQM), customer satisfaction (CS) is an important …

The national customer satisfaction index (NCSI) shows that these indices compare and estimate the competitiveness and … highlight all the efforts companies have made in promoting CS activities to win customers’ satisfaction and loyalty. Through the …

In increasingly competitive markets, customer satisfaction is a vital corporate objective. Key elements to increasing … customer satisfaction include producing consistently high‐quality products and providing high‐quality customer service. Also … manufacturers. SRM can enhance customer satisfaction and increase market share. Thus the development of a customer‐SRM system in the …

suggested that focuses on software customer satisfaction. As a case study, they are applied to 18 software companies and their …