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Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country

Fiakpa, Ernest Afene; Nguyen, Thu-Huong; Armstrong, Anona - In: International journal of quality and service sciences 14 (2022) 3, pp. 402-420

Persistent link: https://www.econbiz.de/10013361610

An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres

Gavahi, Shakiba Sadat; Hosseini, Seyed Mohammad Hassan; … - In: Benchmarking : an international journal 30 (2023) 5, pp. 1649-1671

Persistent link: https://www.econbiz.de/10014293156

Service quality in local government and its effect on citizen satisfaction : the case of the Division of Transportation and Communications of the Regional Unit of Kavala in the reg...

Karagianni, Thomai; Theriou, Georgios - In: International journal of business and economic sciences … 11 (2018) 2, pp. 7-16

Purpose This study aims to assess the degree of satisfaction regarding service quality provided by the Transportation and Communications Division of the Regional Unit of Kavala, Greece. The main purpose of the study is accomplished through the development and the empirical testing of a...

Persistent link: https://www.econbiz.de/10011943392

Assessment of satisfaction of local government as a client of the federal government : case study of the priority zone development program

Lobato-Calleros, Odette; Rivera, Humberto; Serrato, Hugo; … - In: Journal of nonprofit & public sector marketing 29 (2017) 2, pp. 188-210

Persistent link: https://www.econbiz.de/10011743496

Factors influencing user perception and adoption of e-government services

Ilieva, Galina; Yankova, Tania; Ruseva, Margarita; … - In: Administrative Sciences : open access journal 14 (2024) 3, pp. 1-30

The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on...

Persistent link: https://www.econbiz.de/10014505332

A comparison of private and public sector performance

Caemmerer, Barbara; Dewar, Alistair - In: The journal of applied business research 29 (2013) 5, pp. 1451-1458

Persistent link: https://www.econbiz.de/10010198161

Measuring the customer's perception of service quality using SERVQUAL in public services

Hirmukhe, Jyotsna - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 267-277

Persistent link: https://www.econbiz.de/10009791682

Electronic governance service quality : a study in the state of Odisha

Patra, Prasant Kumar; Ray, Arun Kumar; Padhy, Ramakrushna; … - In: International journal of services technology and management 21 (2015) 4/5/6, pp. 238-251

Persistent link: https://www.econbiz.de/10011547675

A Six Sigma approach to measure service quality in key dependencies of a government ministry

Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332

Persistent link: https://www.econbiz.de/10012800979

Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction

Naik, Shubhanshu; Tapas, Poornima; Srivastava, Mallika - In: International journal of public sector performance … 8 (2021) 1/2, pp. 84-102

Persistent link: https://www.econbiz.de/10012696734