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How customer experience affects the customer-based brand equity for tourism destinations
Yang, Yan; Liu, Xiaoming; Li, Jun - In: Journal of travel and tourism marketing 32 (2015), pp. 97-113
Persistent link: https://www.econbiz.de/10011416156
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Measuring service outcomes for adaptive preventive maintenance
Öhman, Mikael; Finne, Max; Holmström, Jan - In: International journal of production economics 170 (2015), pp. 457-467
Persistent link: https://www.econbiz.de/10011421990
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Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem - In: International journal of services and standards 9 (2014) 1, pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
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The role of affect in consumer evaluation of health care services
Ng, Sandy; Russell-Bennett, Rebekah - In: Health marketing quarterly 32 (2015) 1, pp. 31-47
Persistent link: https://www.econbiz.de/10011289343
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Psychological contract fulfillment in the hotel workplace : empowering leadership, knowledge exchange, and service performance
Wu, Chi-Min; Chen, Tso-Jen - In: International journal of hospitality management 48 (2015), pp. 27-38
Persistent link: https://www.econbiz.de/10011341603
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Customers' expectation and services performance in pension fund administration (PFA) in Southeast Nigeria
Ojiaku, Obinna C.; Olise, Moses C.; Abuchi, Nwankwo Philip - In: Business and Economic Research : BER 5 (2015) 2, pp. 191-206
Persistent link: https://www.econbiz.de/10011347332
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Does job creativity requirement improve service performance? : a multilevel analysis of work stress and service environment
Hon, Alice H. Y. - In: International journal of hospitality management 35 (2013), pp. 161-170
Persistent link: https://www.econbiz.de/10010225818
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Analysis of passengers' perception of public transport quality and performance
Tyrinopoulos, Yannis; Antoniou, Constantinos - In: International journal of information systems and supply … 7 (2014) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10010378574
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Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants
Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 44 (2014), pp. 58-66
Persistent link: https://www.econbiz.de/10010384256
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Cognitive affordances in performance reporting : the case of service performance in New Zealand universities
Condie, Jenny; Dunmore, Paul V.; Dunstan, Keitha - In: Pacific accounting review 25 (2013) 2, pp. 165-187
Persistent link: https://www.econbiz.de/10010127457