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Customer sexual harassment and frontline employees' service performance in China
Liu, Xiao-yu; Kwan, Ho Kwong; Chiu, Randy K. - In: Human relations 67 (2014) 3, pp. 333-356
Persistent link: https://www.econbiz.de/10010257744
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Pricing and operational performance in discretionary services
Tong, Chunyang; Rajagopalan, Sampath - In: Production and operations management : an international … 23 (2014) 4, pp. 689-703
Persistent link: https://www.econbiz.de/10010364027
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Relationship determinants of performance in service triads : a configurational approach
Karatzas, Antonios; Johnson, Mark; Bastl, Marko - In: The journal of supply chain management : a global … 52 (2016) 3, pp. 28-47
Persistent link: https://www.econbiz.de/10011521491
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Learning stocks as an organisational change mechanism : mediating the relationship between empowering leadership and employees' service performance in Taiwan's hotel industry
Wu, Chi-min; Chou, David C. - In: International journal of information systems and change … 6 (2013) 4, pp. 353-373
Persistent link: https://www.econbiz.de/10010395794
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Turning customer satisfaction measurements into action
Olsen, Line Lervik; Witell, Lars; Gustafsson, Anders - In: Journal of service management 25 (2014) 4, pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
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Managing revenue across retail channels : the interplay of service performance and direct marketing
Lund, Donald J.; Marinova, Detelina - In: Journal of marketing 78 (2014) 5, pp. 99-118
Persistent link: https://www.econbiz.de/10010419895
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The value of a smile : does emotional performance matter more in familiar or unfamiliar exchanges?
Gabriel, Allison S.; Acosta, Jennifer D.; Grandey, Alicia - In: Journal of business and psychology 30 (2015) 1, pp. 37-50
Persistent link: https://www.econbiz.de/10010505001
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The role of IT-enabled collaborative decision making in inter-organizational information integration to improve customer service performance
Wong, Christina; Lai, Kee-hung; Cheng, T. C. E.; Lun, … - In: International journal of production economics 159 (2015), pp. 56-65
Persistent link: https://www.econbiz.de/10010479252
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Performance topology mapping : understanding the drivers of performance
Silvestro, Rhian - In: International journal of production economics 156 (2014), pp. 269-282
Persistent link: https://www.econbiz.de/10010410212
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Discerning competitive strategy through an assessment of competitive methods
Gomes, Carlos Francisco; Yasin, Mahmoud M.; Lisboa, João V. - In: The service industries journal 34 (2014) 11/12, pp. 974-998
Persistent link: https://www.econbiz.de/10010394579