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Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh; Sahni, Sunpreet Kaur - In: International journal of electronic business 10 (2013) 4, pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Effective training methods for fostering exceptional service employees
Luo, Ching-Ching; Wang, Yi-Chieh; Tai, Yang-Fei - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 469-488
Persistent link: https://www.econbiz.de/10012131623
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A wisdom-based salesforce development model : the role of wisdom in salesforce training and well-being
Oh, Hunhui; Oh, Joon-Hee - In: Journal of personal selling & sales management : JPSSM 41 (2021) 1, pp. 70-82
Persistent link: https://www.econbiz.de/10012483630
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Emotional dissonance and customer service : an exploratory study
Julian, Craig C. - In: Services marketing quarterly 29 (2007/08) 3, pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
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Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha; Naidoo, Perunjodi; … - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
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Satisfaction in technology-enabled service encounters
Makarem, Suzanne C.; Mudambi, Susan M.; Podoshen, Jeffrey S. - In: The journal of services marketing 23 (2009) 3, pp. 134-144
Persistent link: https://www.econbiz.de/10009525764
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Impact of emotional intelligence and emotional labor on organizational outcomes in service organizations : a conceptual model
Rathi, Neerpal - In: South Asian journal of management : SAJM 21 (2014) 4, pp. 54-71
Persistent link: https://www.econbiz.de/10010519710
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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena; Wilson, Alan M. - In: Journal of service management 24 (2013) 4, pp. 401-419
Persistent link: https://www.econbiz.de/10009790193