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Development of a service continance model with IT service antecedents
Boakye, Kwabena G.; McGinnis, Thomas C.; Prybutok, Victor R. - In: Journal of retailing and consumer services 21 (2014) 5, pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
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An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita - In: Benchmarking : an international journal ; BIJ 21 (2014) 6, pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A; Moongela, Hilma - In: Journal of contemporary management : JMC 8 (2017) 4, pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A; Moongela, Hilma - In: Journal of contemporary management : JMC 7 (2017) 2, pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
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The impact of customer service quality on customer satisfaction in Islamic banking
Janahi, Mohamed Abdulnaser; Al Mubarak, Muneer Mohammed … - In: Journal of Islamic marketing : JIMA 8 (2017) 4, pp. 595-604
Persistent link: https://www.econbiz.de/10011799841
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Evaluation of customer service quality
Cherniavskyi, Ihor; Abuwande, Khawla S. - In: Business ethics and leadership : BEL 1 (2017) 3, pp. 84-92
Persistent link: https://www.econbiz.de/10011892459
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Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram; Lemine, Mouna Sidi - In: Journal of marketing for higher education 34 (2024) 1, pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
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Emphasizing effort vs talent in personal trainers' performance : consumption response of personal fitness training customers
Park, Sangchul; Lee, Hyun-Woo - In: International journal of sports marketing & sponsorship 24 (2023) 2, pp. 359-374
Persistent link: https://www.econbiz.de/10014331417
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Looking back and looking forward : trends in training and development research
Kraiger, Kurt - In: Human resource development quarterly 25 (2014) 4, pp. 401-408
Persistent link: https://www.econbiz.de/10010476758
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Effects of employee training on job satisfaction outcomes among sport ticket sellers
Popp, Nels; Simmons, Jason M.; McEvoy, Chad D. - In: International journal of sport management and marketing … 19 (2019) 3/4, pp. 147-160
Persistent link: https://www.econbiz.de/10012059504