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Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
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The principle of reciprocity in hospitality contexts : tge relationship between tipping behavior and food servers' approaches to handling leftovers
Seiter, John S.; Weger, Harry <Jr.> - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 2, pp. 287-294
Persistent link: https://www.econbiz.de/10011912211
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Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah; Boman, Laura; Orlowski, Marissa - In: International journal of hospitality management 117 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
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Service encounter value and online engagement behaviors
Zhang, Tingting; Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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Getting back to basics with modern technology : accuracy, timeliness, and customer service
Shelby, Lori - In: International journal of business and economics 16 (2017) 2, pp. 201-204
Persistent link: https://www.econbiz.de/10011971493
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Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa; McDonald, Heath; Vocino, Andrea - In: International journal of hospitality management 33 (2013), pp. 41-50
Persistent link: https://www.econbiz.de/10009746522