Similar Search Results

From internal marketing to customer- perceived relationship quality : evidence of Vietnamese banking firms

Park, Jong Hee; Thi Bich Hanh Tran - In: Total quality management & business excellence 31 (2020) 7/8, pp. 777-799

Persistent link: https://www.econbiz.de/10012256659

Towards an integrated model of value co-creation for enterprises

Thi Bich Hanh Tran - In: Corporate Practices: Policies, Methodologies, and …, (pp. 305-319). 2024

Persistent link: https://www.econbiz.de/10014564250

Relationship marketing tactics, customer entitlement, and customer behavioural responses

Thi Bich Hanh Tran; Anh Dung Vu - In: International journal of services, economics and management 12 (2021) 2, pp. 109-128

Persistent link: https://www.econbiz.de/10012613731

Transformational leadership versus shared leadership for team effectiveness

Thi Bich Hanh Tran; Anh Dung Vu - In: Asian Academy of Management journal 26 (2021) 2, pp. 143-171

This study aims at investigating the effect of transformational leadership and shared leadership on dimensions of team effectiveness and the mediating role of teamwork orientation. The data were collected from members of working teams in companies of different fields in Vietnam. The results show...

Persistent link: https://www.econbiz.de/10013286702

From customer value co-creation behaviour to customer perceived value

Thi Bich Hanh Tran; Anh Dung Vu - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 9/10, pp. 993-1026

Persistent link: https://www.econbiz.de/10012607867

On the relevance of parties in service environments to customer citizenship behaviour : evidence from hotels in Vietnam

Thi Bich Hanh Tran; Quy Duong Pham; Huong Ly Nguyen; … - In: International journal of value chain management : IJVCM 13 (2022) 3, pp. 281-296

Persistent link: https://www.econbiz.de/10013479715

Effect of university-enterprise alliance orientation on university's innovation performance and market performance : evidence from Vietnam

Thi Bich Hanh Tran; Anh Dung Vu - In: Journal of marketing for higher education 32 (2022) 2, pp. 238-258

Persistent link: https://www.econbiz.de/10013483259

Internal marketing, employee customer-oriented behaviors, and customer behavioral responses

Park, Jong Hee; Tran, Thi Bich Hanh - In: Psychology & Marketing 35 (2018) 6, pp. 412-426

Persistent link: https://www.econbiz.de/10012083891

Role of personal anxiety in individual kaizen behaviour and performance : evidence from Japan

Yokozawa, Kodo; Nguyen, Hao Anh; Tran, Thi Bich Hanh - In: International Journal of Operations & Production Management 41 (2021) 6, pp. 942-961

Purpose: This study examines the role of anxiety in kaizen behaviour and performance by empirically testing the influence of personal anxiety (state and trait) on individual kaizen behaviours (rule adherence, initiative and perseverance of effort), which, in turn, affect individual kaizen...

Persistent link: https://www.econbiz.de/10012639166

Effects of learning orientation and global mindset on virtual team members' willingness to cooperate in : the mediating role of self-efficacy

Tran, Thi Bich Hanh; Oh, Chang Hoon; Choi, Sukbong - In: Journal of management & organization : JMO 22 (2016) 3, pp. 311-327

Persistent link: https://www.econbiz.de/10011897640