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Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung; Lee, Minwoo; Back, Ki-Joon; DeFranco, Agnes - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 5, pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
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Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley
Sah, Rabindra Pratap - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 1, pp. 96-106
Persistent link: https://www.econbiz.de/10014493949
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International management of customer orientation
González-Porras, José L.; Ruiz-Alba, José L.; … - In: European journal of international management : EJIM 20 (2023) 1, pp. 143-166
Persistent link: https://www.econbiz.de/10014304958
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Do hotel customers use a multi-expectation framework in the evaluation of services? : a study in Cappadocia, Turkey
Yilmaz, Ibrahim - In: Tourism and hospitality research : the surrey quarterly … 10 (2010) 1, pp. 59-69
Persistent link: https://www.econbiz.de/10003939636
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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
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Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim; Jones, Eleri; Avcikurt, Cevdet - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
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The impact of customer relationship management through implementation of information systems
Ku, Edward C. S. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1085-1102
Persistent link: https://www.econbiz.de/10008824981
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Customer profitability analysis : an avant-garde approach to reveneue optimisation in hotels
Iyengar, Anand; Suri, Ketan - In: International journal of revenue management : IJRM 6 (2012) 1/2, pp. 127-143
Persistent link: https://www.econbiz.de/10009427098
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Cost-to-serve : a strategic tool for decision making in hotel industry using fuzzy technique
Parkhi, Shilpa; Patil, Sandeep; Sharma, Ayush - In: International journal of services and operations management 26 (2017) 4, pp. 476-497
Persistent link: https://www.econbiz.de/10011760632