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Overcoming the fear factor : how perceptions of supervisor openness lead employees to speak up when fearing external threat
Lebel, R. David - In: Organizational behavior and human decision processes : … 135 (2016), pp. 10-21
Persistent link: https://www.econbiz.de/10011534846
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Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
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Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng; Wang, Ying - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
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From self-avoidance to help others : exploring why and when feedback avoiding behavior promotes volunteering
Zhu, Yu; Nong, Meilan; Mei, Wenjuan; Wang, Yanfei - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014375121
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Abusive leadership and proactive behaviours : role of family motivation as a moderator
Aftab, Saima; Waheed, Ajmal - In: Human systems management : HSM 41 (2022) 4, pp. 453-466
Persistent link: https://www.econbiz.de/10013362085
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Self-determination theory and customer revenge behavior : explaining how customers regulate their anger and revenge behavior
Shahrasbi, Nasser; Rohani, Mina; Pumehdi, Mostafa; … - In: Journal of consumer marketing 41 (2024) 2, pp. 129-147
Persistent link: https://www.econbiz.de/10014519701
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How motivation really works : towards an emoto-motivation paradigm
Hunter, Murray - In: Economics, management and financial markets 7 (2012) 4, pp. 138-196
Persistent link: https://www.econbiz.de/10009740969
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Does the NPS® reflect consumer sentiment? : a qualitative examination of the NPS using a sentiment analysis approach
Lewis, Clifford; Mehmet, Michael - In: International journal of market research 62 (2020) 1, pp. 9-17
Persistent link: https://www.econbiz.de/10012173317
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When it can be good to feel bad and bad to feel good : exploring asymmetries in workplace emotional outcomes
Lindebaum, Dirk; Jordan, Peter - In: Human relations 67 (2014) 9, pp. 1037-1050
Persistent link: https://www.econbiz.de/10010407866
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Give me the facts or make me feel : how to effectively persuade consumers to act on a collective goal
Jin, Liyin; Wang, Yajin; Zhang, Ying - In: Journal of marketing 87 (2023) 5, pp. 776-792
Persistent link: https://www.econbiz.de/10014325448