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Telecommunications service quality, customer satisfaction and customer loyalty in pandemic times
Abd-Elrahman, Abd-Elrahman Hassanein - In: Management research review 46 (2023) 8, pp. 1112-1131
Persistent link: https://www.econbiz.de/10014315713
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Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol; Jang, Soocheong - In: International journal of hospitality management 37 (2014), pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
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Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de; Henrique, Jorge Luiz; Rosa, … - In: The journal of services marketing 27 (2013) 7, pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
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An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha; Rai, Alok Kumar - In: Decision 41 (2014) 1, pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
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The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus; Beatty, Sharon E.; Evanschitzky, Heiner; … - In: Journal of retailing 90 (2014) 2, pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
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Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu; Hsu, Li-chun; Chih, Wen-hai - In: Managing service quality : MSQ ; an international journal 24 (2014) 4, pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
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A mediating and multigroup analysis of customer loyalty
Picón-Berjoyo, Araceli; Ruiz-Moreno, Carolina; Castro, … - In: European management journal 34 (2016) 6, pp. 701-713
Persistent link: https://www.econbiz.de/10011625096
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What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen; Marimuthu, Malliga; … - In: Journal of retailing and consumer services 36 (2017), pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.; Aali, Abdulrahman Yousef al-; Lim, … - In: Journal of global marketing 29 (2016) 1/5, pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
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Understanding the formation of e-loyalty based on a dedication-constraint perspective
Hung, I-Hua; Chou, Shih-Wei - In: Journal of organizational computing and electronic commerce 27 (2017) 1, pp. 48-65
Persistent link: https://www.econbiz.de/10011671828