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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators

Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303

Persistent link: https://www.econbiz.de/10011661678

Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels

Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82

Persistent link: https://www.econbiz.de/10012128322

Proactive personality and citizenship performance : the mediating role of career satisfaction and the moderating role of political skill

Jawahar, I. M.; Liu, Yongmei - In: Career development international : the journal for … 21 (2016) 4, pp. 378-401

Persistent link: https://www.econbiz.de/10011614029

Can service climate detract from employee performance? : the role of experience in optimizing satisfaction and performance outcomes

Gabler, Colin B.; Rapp, Adam; Richey, Robert Glenn <Jr.>; … - In: Decision sciences : DS 49 (2018) 1, pp. 7-24

Persistent link: https://www.econbiz.de/10011875811

The relationship between employee performance management and civil servants' turnover intentions : a test of the mediating roles of system satisfaction and affective commitment

Van Waeyenberg, Thomas; Decramer, Adelien; Desmidt, … - In: Public management review 19 (2017) 5/6, pp. 747-764

Persistent link: https://www.econbiz.de/10011707119

Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels

Hewagama, Gayani; Boxall, Peter; Cheung, Gordon W.; … - 2022

This study tests the argument that human resource management in hotels enhances service-recovery performance and job satisfaction through empowering front-line employees to respond to service failures. After an initial phase of qualitative interviewing, dyadic data were gathered through a...

Persistent link: https://www.econbiz.de/10014030415

Do employees' perceived compensation system influence turnover intentions and job performance? : the role of communication satisfaction as a moderator

Ohunakin, Folakemi; Olugbade, Olusegun A. - In: Tourism management perspectives : TMP 42 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013364434

The COVID-19 impact on employee performance and satisfaction : a moderated moderated-mediation conditional model of job crafting and employee engagement

Nagarajan, Rajbarath; Swamy, Ravikumar Alagiri; Reio, … - In: Human resource development international : HRDI 25 (2022) 5, pp. 600-630

Persistent link: https://www.econbiz.de/10013492905

The effect of perceived service quality, satisfaction and loyalty on perceived job performance : perceptions of university graduates

Chikazhe, Lovemore; Makanyeza, Charles; Kakava, … - In: Journal of marketing for higher education 32 (2022) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10013277068

The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction

Doğantekin, Ali; Boǧan, Erhan; Dedeoğlu, Bekir Bora - In: Tourism management perspectives : TMP 45 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014283435