Narrow search
Showing 21 - 30 of 146,232
Cover Image
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko; Dika, Zamir - In: Electronic markets : the international journal on … 26 (2016) 3, pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
Cover Image
The effect of culture in forming e-loyalty intentions : a cross-cultural analysis between Argntina and Spain
Belanche Garcia, Daniel; Casaló Ariño, Luis V.; … - In: Business research quarterly : BRQ 18 (2015) 4, pp. 275-292
Persistent link: https://www.econbiz.de/10011551353
Cover Image
Towards collaborative e-service
Chu, Sung-Chi; Cheung, Waiman; Leung, Jerrel; Chen, Gang - In: International journal of electronic business 12 (2015) 3, pp. 242-257
Persistent link: https://www.econbiz.de/10011538224
Cover Image
The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne; Wünderlich, Nancy V.; Wangenheim, … - In: Management information systems : mis quarterly 39 (2015) 1, pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Cover Image
Service convenience : on-line versus brick and mortar bookstores
Stephens, Paul; McGowan, Matthew K. - In: International journal of information systems in the … 7 (2015) 3, pp. 1-14
Persistent link: https://www.econbiz.de/10011283614
Cover Image
Quo vadis, (e-)service quality? : towards a sustainability paradigm
Stamenkov, Gjoko; Dika, Zamir - In: Total quality management & business excellence 30 (2019) 7, pp. 792-807
Persistent link: https://www.econbiz.de/10012199786
Cover Image
A sustainable e-service quality model
Stamenkov, Gjoko; Dika, Zamir - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 414-442
Persistent link: https://www.econbiz.de/10011400717
Cover Image
Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104
Persistent link: https://www.econbiz.de/10009744089
Cover Image
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 37 (2013) 3, pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
Cover Image
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok; Kim, Cookhwan - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 101-116
Persistent link: https://www.econbiz.de/10009730271