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1
Domestic
airline
service
expectations
in South Africa and
Italy
De Jager, Johan W.
- In:
International journal of business policy and economics
7
(
2014
)
1
,
pp. 21-34
Persistent link: https://www.econbiz.de/10010391807
Saved in:
2
Domestic
airline
service
expectations
in South Africa and
Italy
De Jager, Johan W.
- In:
International journal of business policy and economics
7
(
2014
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10010486704
Saved in:
3
Airline
service quality in South Africa and
Italy
De Jager, Johan W.
;
Zyl, D. Van
;
Toriola, A. L.
- In:
Journal of air transport management
25
(
2012
),
pp. 19-21
Persistent link: https://www.econbiz.de/10009664177
Saved in:
4
Domestic
airline
service
expectations
in South Africa and
Italy
De Jager, Johan W.
- In:
International journal of business policy and economics
5
(
2012
)
1
,
pp. 185-198
Persistent link: https://www.econbiz.de/10009712105
Saved in:
5
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic
airline
services
in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
6
Validating a consumer-based service brand equity (CBSBE) model in the
airline
industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
7
Service failure severity, customer satisfaction, and market share : an examination of the
airline
industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
8
The anomaly of
airline
passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa
;
Rahayu Hijrah Hati
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
Saved in:
9
Self-service technology versus traditional service : examining cognitive factors In the purchase of the
airline
ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
10
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global
airline
alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
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