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Impact of national culture on airline operations

Yayla-Kullu, H. Muge; Tansitpong, Praowpan; Gnanlet, Adelina - In: Operations management research : OMR ; advancing … 8 (2015) 3/4, pp. 101-117

Persistent link: https://www.econbiz.de/10011410815

New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps

Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51

Persistent link: https://www.econbiz.de/10010516547

The impact of service failure on brand credibility

Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71

Persistent link: https://www.econbiz.de/10011528525

Do customer loyalty programs really work in airlines business? : a study on Air Berlin

Hossain, Muhammed Zakir; Kibria, Habiba; Farhana, Saraj - In: Inventi impact: service sector (2018) 1, pp. 9-24

Persistent link: https://www.econbiz.de/10012145709

What technology-enabled services do air travelers value? : investigating the role of technology readiness

Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796

Persistent link: https://www.econbiz.de/10011746974

Building trust in airline service : an empirical study

Susan, Marcellia; Djajadikerta, Hamfri - In: International journal of monetary economics and finance … 17 (2024) 2/3, pp. 247-255

Persistent link: https://www.econbiz.de/10015066146

Competition and firm service reliability decisions : a study of the airline industry

Zhou, Chen; Albuquerque, Paulo; Grewal, Rajdeep - 2016

Persistent link: https://www.econbiz.de/10011576867

Ground handling performance based clustering for Vietnam airlines strategic management

Wang, Tien-Chin; Yen Thi Hong Pham; Huong Thi Mai Truong - In: International journal of business and economics … 7 (2018) 3, pp. 55-61

Persistent link: https://www.econbiz.de/10011918350

Airline alliances and service quality

Brueckner, Jan K.; Flores-Fillol, Ricardo - 2018

Convenient scheduling, characterized by adequate flight frequency, is the main quality attribute for airline services …. However, the effect of airline alliances on this important dimension of service quality has received almost no attention in …

Persistent link: https://www.econbiz.de/10011900765

A study on the factors affecting customer satisfaction in online airline services

Nur Fazidah Elias; Hazura Mohamed; Rira Rahayu Arridha - In: International journal of business information systems : … 20 (2015) 3, pp. 274-288

Persistent link: https://www.econbiz.de/10011518844

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