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15,578
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4,688
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3,766
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3,453
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3,383
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3,339
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3,137
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Park, Donghyun
242
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109
Woessmann, Ludger
106
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87
Yoshino, Naoyuki
87
Hanushek, Eric Alan
81
Han, Heesup
79
Eichengreen, Barry
78
Siciliani, Luigi
78
Aizenman, Joshua
77
Homburg, Christian
77
Bruhn, Manfred
76
Wagner, Joachim
76
Anderson, Kym
74
Smith, James P.
73
Morgan, Peter J.
69
Park, Cyn-Young
64
Lehmann, Robert
63
Propper, Carol
62
Svensson, Göran
62
Mattila, Anna S.
60
Lee, Jong-Wha
58
Lee, Minsoo
56
Nijkamp, Peter
56
Rowley, Chris
56
Zimmermann, Klaus F.
56
Taghizadeh-Hesary, Farhad
55
Peichl, Andreas
54
Athukorala, Premachandra
52
Bordo, Michael D.
52
Noland, Marcus
52
Straume, Odd Rune
52
Van Reenen, John
52
Bloom, Nicholas
51
Caporale, Guglielmo Maria
50
Rivkin, Steven G.
50
Shahin, Arash
50
Jinjarak, Yothin
49
Shleifer, Andrei
49
Smeeding, Timothy M.
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862
Asian Development Bank
449
OECD
397
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
136
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Springer Fachmedien Wiesbaden
99
International Monetary Fund (IMF)
98
East Asian Bureau of Economic Research (EABER)
91
eSocialSciences
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Edward Elgar Publishing
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World Bank Group
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51
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42
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36
Asian Development Bank Institute
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International Labour Organization (ILO), United Nations
34
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34
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33
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30
International Labour Office
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29
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27
Österreichisches Institut für Wirtschaftsforschung
27
FAO
25
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24
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24
Ajia Keizai Kenkyūsho <Chiba>
23
Fraunhofer-Institut für System- und Innovationsforschung
23
William Davidson Institute <Ann Arbor, Mich.>
23
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840
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International journal of hospitality management
663
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602
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564
Discussion paper series / IZA
499
SpringerLink / Bücher
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The service industries journal
410
Discussion paper / Centre for Economic Policy Research
361
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
326
IZA Discussion Paper
304
Journal of Services Marketing
297
Tourism management : research, policies, practice
292
The journal of services marketing
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IZA Discussion Papers
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Working papers / ADB Institute
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International journal of production research
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International journal of contemporary hospitality management
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CESifo working papers
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International journal of productivity and quality management : IJPQM
235
Journal of travel and tourism marketing
223
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
219
ADB economics working paper series
216
Journal of hospitality marketing & management
212
International journal of production economics
211
Journal of air transport management
209
IMF working papers
203
Cogent business & management
198
The TQM journal : the international review of organizational improvement
185
Applied economics
182
Auditing : a journal of practice & theory
182
ADBI Working Paper
180
Journal of Asian economics
180
Industrial marketing management : the international journal for industrial and high-tech firms
178
International journal of quality & reliability management
177
Services marketing quarterly
176
Journal of business ethics : JOBE
173
Springer eBook Collection
165
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ECONIS (ZBW)
100,766
RePEc
3,596
Other ZBW resources
3,230
EconStor
2,831
USB Cologne (EcoSocSci)
1,595
BASE
243
OLC EcoSci
73
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62
ArchiDok
52
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Showing
1
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10
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date (oldest first)
1
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
2
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
4
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
5
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
6
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
7
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
8
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
9
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
10
Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS
Gupta, Piyush
;
Sachan, Amit
;
Mishra, Vivek
- In:
International journal of services technology and …
29
(
2024
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015060736
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