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Usage of customer reviews in online shopping : analyzing characteristics of customer reviews
Kräuter, Saskia; Eine, Bastian; Quint, Werner - In: Proceedings of the IWEMB 2019 : Third International …, (pp. 191-210). 2020
Persistent link: https://www.econbiz.de/10012521559
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B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke; Kim, Hak-Seon; Tao, Shuting - In: Service science 16 (2024) 1, pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
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Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
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A comparative study of generations X, Y, Z in food purchasing behavior : the relationships among customer value, satisfaction, and Ewom
Wahyuningsih; Nasution, Hanny; Yeni, Yulia Hendri; … - In: Cogent business & management 9 (2022) 1, pp. 1-20
study examines the relationships among customer value, customer satisfaction, and eWOM across three generations. It is found … the highest concern on information value, (3) customer value has significant impact on satisfaction and eWOM for Gen-X and … Gen-Z, however for Gen-Y, customer value impacts satisfaction significantly, surprisingly, it has no impact on eWOM …
Persistent link: https://www.econbiz.de/10014436257
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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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A framework for identification of high-value customers by including social network baded variables for churn prediction using neuro-fuzzy techniques
Abbasimehr, Hossein; Setak, Mostafa; Soroor, Javad - In: International journal of production research 51 (2013) 4, pp. 1279-1294
Persistent link: https://www.econbiz.de/10009689206
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A study on customer satisfaction in Bali's luxury resort utilizing big data through online review
Williady, Angellie; Wardhani, Herwinda Novitya; Kim, … - In: Administrative Sciences : open access journal 12 (2022) 4, pp. 1-15
study is to analyze the factors that are related to customer satisfaction post-COVID-19 in Bali’s resorts. The data consist … experiences and satisfaction in Bali resorts. As a result, the top 88 keywords were divided into five clusters such as “Location … regression analysis indicated that intangible service is affecting customer satisfaction negatively. As a result of the factor …
Persistent link: https://www.econbiz.de/10013470563
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Measurement and impact of customer experience in banking sector
Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
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Antecedents and consequences of pharmacy loyalty behavior
Athavale, Amod S.; Banahan, Benjamin F., III; Bentley, … - In: International journal of pharmaceutical and healthcare … 9 (2015) 1, pp. 36-55
Persistent link: https://www.econbiz.de/10011302267
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The relative impact of gratitude and transactional satisfaction on post-complaint consumer response
Simon, Françoise; Tossan, Vesselina; Connan … - In: Marketing letters : a journal of research in marketing 26 (2015) 2, pp. 153-164
Persistent link: https://www.econbiz.de/10011339364