This paper deals with the process by which electronic customer loyalty (e-loyalty) is formed. The twofold aim is to analyse e-loyalty, describing its development in terms of how it is influenced by several determinants and to study potential barriers to switching which significantly affect the...

The phenomena of volunteering, as part of the non-for profit sector, can be studied from a marketing approach in the context of the study of Special Events. In this study we wish to explore volunteering in a Religious Mega-Event though the concept of pre-use (expected) and post-use (perceived)...