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Webroomers versus showroomers : are they the same?

Viejo Fernández, Nuria; Sanzo Pérez, María José; … - In: Journal of business research : JBR 92 (2018), pp. 300-320

Persistent link: https://www.econbiz.de/10011925474

The role of commtiment perceived by the consumer in service industries

Suárez Álvarez, Leticia; Vázquez Casielles, Rodolfo; … - In: Management research : the journal of the Iberoamerican … 7 (2008/09) 2, pp. 141-157

Persistent link: https://www.econbiz.de/10003895795

Explaining customer satisfaction with complaint handling

Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: The international journal of bank marketing : IJBM 28 (2010) 2, pp. 88-112

Persistent link: https://www.econbiz.de/10008696425

Lack of preferential treatment : effects on dissatisfaction after a service failure

Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Journal of service management 21 (2010) 1, pp. 45-68

Persistent link: https://www.econbiz.de/10003964392

Effects of complaint management on loyalty versus probability of ending relationship

Suárez-Álvarez, Leticia; Díaz-Martín, Ana Maria; … - In: Advances in tourism destination marketing, (pp. 244-254). 2010

Persistent link: https://www.econbiz.de/10003997867

Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicio

Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Cuadernos de economía y dirección de la empresa : CEDE 40 (2009), pp. 143-169

Persistent link: https://www.econbiz.de/10003925920

Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies

Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The service industries journal 32 (2012) 1/2, pp. 83-103

Persistent link: https://www.econbiz.de/10009427705

The effects of customer age and recovery strategies in a service failure setting

Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Journal of financial services marketing : JFSM 15 (2010/11) 1, pp. 32-48

Persistent link: https://www.econbiz.de/10009562579

El consumidor frente al Euro : el efecto ilusión monetaria a medio plazo

Álvarez Álvarez, B.; Vázquez Casielles, Rodolfo - In: Investigaciones europeas de Dirección y Economía de … 13 (2007) 3, pp. 77-92

The present paper analyses the influence the introduction of the euro has had on the buying process developed by the consumer. The first aim pursued is to determine the effect of its coming into force on the formation of the reference prices estimated by the consumer. The second aim is to carry...

Persistent link: https://www.econbiz.de/10009161287

Analysis of the role of complaint management in the context of relationship marketing

Suárez Álvarez, Leticia; Vázquez Casielles, Rodolfo; … - In: Journal of marketing management : MM 27 (2011) 1/2, pp. 143-164

Persistent link: https://www.econbiz.de/10008841666