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How should managers respond? : exploring the effects of different responses to negative online reviews

Treviño, Teresa; Castaño, Raquel - In: International journal of leisure and tourism marketing … 3 (2012/13) 3, pp. 237-251

Persistent link: https://www.econbiz.de/10009742022

Word-of-mouth in social media : the case of Polish tourist industry

Deszczyński, Bartosz - In: International journal of management and economics 53 (2017) 4, pp. 93-114

The core objective of this paper is to determine the level of online dialogue in social media between the tourist industry leaders and their customers. This study applies sequential explanatory industry-representative comparison with statistical and qualitative analysis of online word-of-mouth...

Persistent link: https://www.econbiz.de/10012027004

Online reviews in tourism and hospitality industry : a meta-analytical perspective

Dewani, Prem Prakash - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 420-446

Persistent link: https://www.econbiz.de/10014309006

How features embedded in eWOM predict hotel guest satisfaction : an application of artificial neural networks

Aakash, Aakash; Tandon, Abhishek; Aggarwal, Anu Gupta - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 486-507

Persistent link: https://www.econbiz.de/10012549271

Assessing hotel decision-making of disabled guests : satisfaction correlation study between online comments’ credibility and perceived risk

Zhang, Yan; Yang, Qiongjing - In: Electronic commerce research 21 (2021) 3, pp. 767-786

Persistent link: https://www.econbiz.de/10012698235

Service quality in airport hotel chains through the lens of online reviewers

Moro, Sérgio; Lopes, Rui J.; Esmerado, Joaquim; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012390003

Travelers' online review on hotel performance : analyzing facts with the theory of lodging and sentiment analysis

Roy, Gobinda - In: International journal of hospitality management 111 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014310851

Customer experience management in capsule hotels : a content analysis of guest online review

Olorunsola, Victor Oluwafemi; Saydam, Mehmet Bahri; … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2462-2483

Persistent link: https://www.econbiz.de/10014446445

Refreshing hotel satisfaction studies by reconfiguring customer review data

Zhou, Lingqiang; Ye, Shun; Pearce, Philip; Wu, Mao-ying - In: International journal of hospitality management 38 (2014), pp. 1-10

Persistent link: https://www.econbiz.de/10010364611

Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews

Liu, Yong; Teichert, Thorsten; Rossi, Matti; Li, Hongxiu; … - In: Tourism management : research, policies, practice 59 (2017), pp. 554-563

Persistent link: https://www.econbiz.de/10011643325